Ashley Richford
Quail Valley,CA
Summary
Dedicated Housekeeper experienced in maintaining cleanliness and operational efficiency within facilities. Delivered exceptional guest experiences through strong work ethic, adaptability, and interpersonal skills. Contributed to high-quality service by effectively managing time and multitasking in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Housekeeper/assistant
A Touch Of Class Cleaning
Quail Valley, CA
09.2024 - 06.2026
- Cleaned and sanitized residential spaces following company standards.
- Organized cleaning supplies and equipment for efficient use.
- Assisted in training new staff on cleaning protocols.
- Assisted clients with pricing and description of different cleanings.
- Ensured proper handling of cleaning chemicals and tools.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Organized and refreshed rooms by changing bed linens and towels for a welcoming environment.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Customer Service Representative
Carrissa Stump
Anaheim, California
10.2021 - 07.2023
- Resolved customer complaints through effective communication.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product inquiries and service issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated customers on product features and benefits.
- Processed orders and returns efficiently.
- Maintained accurate customer records in the database.
- Utilized CRM software to track customer interactions effectively.
Education
Canyon High School
Anaheim, CaliforniaSkills
- Cleaning techniques
- Chemical handling
- Inventory management
- Guest service
- Product knowledge
- Task prioritization
- Time management
- Attention to detail
- Team collaboration
- Effective communication
- Problem solving
- Staff training
- CRM software utilization
- Focused and detail-oriented
References
References available upon request.
Timeline
Housekeeper/assistant
A Touch Of Class Cleaning
09.2024 - 06.2026
Customer Service Representative
Carrissa Stump
10.2021 - 07.2023
Canyon High School