Jessica Kniffen
Dover,OH
Overview
2004
2004
years of professional experience
Work History
Housekeeper/ assistant Head housekeeper
Hampton Inn & Suites By Hilton
North Canton, Ohio
2014 - 2019
- Managed laundry operations, overseeing sorting, washing, and storing linens to ensure timely availability for guest use., Performed detailed cleaning of guest rooms to maintain a welcoming environment., cleaned public areas. Checked housekeepers' rooms. handled guest complaints. Supervised a team of 7 housekeepers, ensuring high standards of cleanliness and guest satisfaction. Did front desk if needed.
- Main housekeeping trainer.
- Cleaned and sanitized guest rooms and common areas daily.
- Assisted in training new team members on cleaning protocols.
- Reported maintenance issues to ensure guest satisfaction.
- Managed laundry operations, including washing, folding, and storing linens.
- Responded promptly to guest requests for additional amenities or services.
- Coordinated with front desk staff to ensure prompt room readiness for incoming guests, enhancing overall guest experience.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
Housekeeper
Microtel Inn & Suites
North Canton, Ohio
04.2001 - 12.2003
- Maintained cleanliness in guest rooms and public areas daily.
- Stocked and organized cleaning supplies for efficient access.
- Assisted in laundry operations, ensuring timely service.
- Reported maintenance issues to management for prompt resolution.
Skills
- Cleaning protocols
- Laundry operations
- Guest relations
- Maintenance reporting
- Inventory management
- Team leadership
- Staff training
- Customer service
- Time management
- Problem resolution
- Attention to detail
- Effective communication
- Sanitation practices
- Organizational skills
- Quality assurance
- Linen replacement
- Bloodborne pathogens
- Infection control
- Customer-oriented
- Kitchen cleaning
- Dusting
- Cleaning bathrooms
- Interior window washing
- Dusting furniture
- Ordering cleaning supplies
- Bathroom cleaning
- Cleaning techniques
- Glass and window washing
- Tile and grout care
- Towel replenishment
- Cleaning and organizing
- Upholstery care
- Kitchen sanitizing
- Laundry management
- Closet detailing
- Safety protocols
- Physically strong
- Complex Problem-solving
- Bed making proficiency
- Product knowledge
- Commercial and residential cleaning
- Focused and detail-oriented
- Safe cleaning with chemicals
- Linen replenishment
- Residential cleaning
- Customer service-focused
- Pest control awareness
- Turndown service
- Hazardous chemical training
- Vacuuming and sweeping
- Sanitization techniques
- Cleaning light fixtures
- Hospitality background
- Surface disinfection
- Cleaning methods
- Ceiling fan cleaning
- Quality assurance controls
Timeline
Housekeeper
Microtel Inn & Suites
04.2001 - 12.2003
Housekeeper/ assistant Head housekeeper
Hampton Inn & Suites By Hilton
2014 - 2019