Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Richter

Hopkins,SC

Summary

Dedicated Customer Service Representative and Claims Specialist providing skills to prioritize and multitask in a fast-paced working environment. I successfully work as part of a team to reach personal and business goals. I am also known for successfully handling escalated situations that may require immediate attention. At this time, I am seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learnings.

Overview

11
11
years of professional experience

Work History

Claims Advocate

Cigna
05.2023 - Current
  • Process complex and non-complex medical claims according to benefits and policy guidelines.
  • Determines the validity and compensability of the claim.
  • Manage minor workers' compensation claims case load under the close supervision of the team coach.
  • Assist other claim advocates on more complex claims when needed

Underwriter Support Analyst

Mutual of Omaha
12.2021 - 05.2023
  • Served as a dedicated advocate for policyholders, understanding their unique needs and advocated on their behalf within the organization to ensure their concerns were addressed promptly and efficiently
  • Empathetically listened to Financial Professionals and their clients’ concerns, provided emotional support during challenging situations, and offered solutions that met their current and future needs
  • Handled simple to more complex in-bound calls from our clients and answered questions regarding life and health products
  • Processed routine financial and non-financial transactions and documented records with consistent quality, attention to detail, and according to department policies and procedures

Member Service Representative

Capital BlueCross
02.2015 - 12.2021
  • Took 65+ calls verifying customers benefits, assisting customers with questions regarding their benefits.
  • Investigated and followed up on complex questions/issues to resolve concerns in an accurate and timely manner
  • Worked collaboratively with other teams to complete specially projects when requested by managers to help maintain service levels
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Education

High School Diploma -

Lockport Township High School
Lockport, IL
06-2012

Skills

  • Customer service driven attitude
  • Able to multitask and adapt to a changing work environment
  • Excellent analytical and organizational skills with attention to detail
  • Detail-oriented
  • Ability to meet and exceed required performance expectations
  • Excellent verbal and written communication skills

Timeline

Claims Advocate

Cigna
05.2023 - Current

Underwriter Support Analyst

Mutual of Omaha
12.2021 - 05.2023

Member Service Representative

Capital BlueCross
02.2015 - 12.2021

High School Diploma -

Lockport Township High School

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Ashley Richter