Deante Gaines
Phoenix,AZ
Summary
Dynamic Senior Claims Adjuster with over 9 years of comprehensive experience in the insurance industry, specializing in all aspects from First Notice of Loss (FNOL) to litigation. Achievements include a 25% reduction in claim processing time and improved customer satisfaction through the efficient and accurate resolution of more than 1,000 auto accident claims. Expertise in leading and mentoring teams, negotiating settlements, and managing complex documentation ensures optimal outcomes for both clients and the organization. Committed to delivering excellence in claims management while fostering a collaborative team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Advocate
Uber
Phoenix, AZ
02.2026 - Current
- Real-Time Support: Provide voice-to-voice support or messaging handling while demonstrating empathy when communicating with users involved in auto crashes, ensuring their needs are met while de-escalating situations when necessary.
- Customer Advocacy: Handle inbound and outbound calls to educate involved parties on the claims process, ensuring they are well-informed about what to expect and guiding them through the process.
- Claims Management: Accurately assess insurance exposures and determine applicable coverages by investigating and submitting first notice of loss reports to insurance carriers.
- Efficiency & Accuracy: Utilize Uber's internal safety, insurance, and compliance tools to access and submit claim information while demonstrating critical thinking.
- Stakeholder Communication: Serve as the primary contact for insurance carriers, customers involved in incidents, and other stakeholders via phone and chat.
- Collaboration: Work closely with Adjusters and other third-party insurance partners to facilitate seamless claim resolutions and ensure that all parties understand Uber's insurance policies.
Senior Claims Adjuster
Metromile Insurance Company/ Lemonade Inc.
Tempe, AZ
06.2018 - 02.2026
- Managed 1000+ auto accident claims, investigating, evaluating and negotiating settlements to reduce claim processing time by 25%.
- Utilized efficient documentation techniques to successfully close 50% more bodily injury claims within 30 days, leading to improved internal and external customer inquiries.
- Conducted side by sides with new hires, resulting in a 90% reduction in errors and increased customer satisfaction.
- Streamlined inventory for 50% more efficiency while demonstrating exceptional knowledge of policy contracts, resulting in accurate and timely coverage for all losses.
Auto Claims Adjuster
Farmer's Insurance Group
Phoenix, AZ
07.2017 - 06.2018
- Resolved 95% of assigned cases resulting in average settlement reduction by 20%.
- Led 25+ auto claims investigations, analyzing damage, reviewing documentation, and making accurate damage assessments.
- Increased efficiency by reviewing and adjusting over 1000 estimates resulting in timely and accurate claim settlements.
Education
Bachelors of Arts - Sociology w/ concentration in Criminal Justice
Idaho State University
Phoenix, AZAssociates - Liberal Arts
Pima Community College
Tucson, AZ, USASkills
- Hard Skills: Claims Handling, Google Workspace, Guidewire ClaimCenter, ISO ClaimSearch, LexusNexus, Microsoft Office, Negotiation and Settlement Strategies
- Soft Skills: Analytical, Attention to Detail, Cross-Collaboration, Hard Working, Interpersonal Skills, Organized, Problem Solving Skills, Proven Track Record, Self-Driven, Teamwork
Certification
- Real Estate License
- Arizona Department of Real Estate
Timeline
Claims Advocate
Uber
02.2026 - Current
Senior Claims Adjuster
Metromile Insurance Company/ Lemonade Inc.
06.2018 - 02.2026
Auto Claims Adjuster
Farmer's Insurance Group
07.2017 - 06.2018
Associates - Liberal Arts
Pima Community College
Bachelors of Arts - Sociology w/ concentration in Criminal Justice
Idaho State University