Travion Cockfield
Lewisville
Summary
Results-driven insurance professional with expertise in navigating complex claims processes and securing favorable settlements. Proven track record in managing high-volume caseloads and delivering exceptional customer experiences while maintaining compliance with regulatory standards.
Overview
13
13
years of professional experience
Work History
Claims Advocate
Uber Technologies, Corporate Office
Chicago
06.2025 - Current
- Guided customers through claims process via inbound and outbound calls or chat.
- Educated customers on rights, coverage details, and next steps while maintaining professionalism.
- Investigated incidents and assessed insurance exposures to determine applicable coverages.
- Submitted accurate first notice of loss reports using critical thinking skills.
- De-escalated tense situations to address immediate customer needs effectively.
Auto Claims Specialist
Crawford and Company
Norcross
10.2018 - 06.2025
- Handled total loss, uninsured/underinsured motorist, and bodily injury claims effectively.
- Investigated third-party liability claims to evaluate coverage, fault determination, and damages.
- Negotiated settlements with third-party insurance representatives to pursue recoveries.
- Secured recorded statements from various stakeholders to assess liability and claim details.
- Addressed complex coverage scenarios for high-risk policyholders in a nonstandard insurance company.
- Conducted thorough reviews of medical records and injury claims to verify legitimacy.
- Utilized skip tracing software to locate responsible parties and recommend effective claim strategies.
- Managed over 80 open claims, investigating and processing diverse insurance claims from policyholders.
Commercial Auto Adjuster
The Best Claims Solution
Irving
12.2015 - 10.2018
- Oversaw diverse portfolio of personal and commercial auto liability claims, including high-value and complex losses under various policies.
- Conducted thorough investigations into auto accidents to assess liability coverage and evaluate damages and injuries.
- Applied expertise in insurance contracts, state laws, and total loss handling procedures to guide claims management.
- Managed inbound and outbound communications for 140-180 claim caseload, coordinating with policyholders, vendors, attorneys, and repair facilities to expedite resolutions.
- Initiated outbound calls to gather claim details, follow up on documentation, and verify progress for timely settlements.
- Secured recorded statements from insured parties, witnesses, and medical providers to support claims investigations.
- Negotiated settlements with claimants and medical providers while adhering to company policies and regulatory standards.
- Delivered exceptional customer service via calls, addressing inquiries and ensuring satisfaction during claims processes.
Auto Claims Specialist
Liberty Mutual Insurance
Dallas
10.2013 - 12.2015
- Assessed coverage and adjusted property loss claims, ensuring timely payments.
- Coordinated emergency repairs and vendor services to restore property for policyholders promptly.
- Investigated suspicious claims, compiling findings for review by special investigations unit.
Education
High School Diploma -
Evans High School
Orlando, FL1994
Bachelor of Arts -
Harvard Extensive University
Cambridge, MASkills
- Claims management and adjudication
- Large loss and catastrophe claims
- Risk assessment and fraud investigation
- Litigation and settlement negotiation
- Xactimate, XactAnalysis, Guidewire, and Symbility software
- Process improvement and quality assurance
- Team leadership and training
- Client relations and conflict resolution
- Software proficiency: Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
- Operating systems: Windows, macOS
Timeline
Claims Advocate
Uber Technologies, Corporate Office
06.2025 - Current
Auto Claims Specialist
Crawford and Company
10.2018 - 06.2025
Commercial Auto Adjuster
The Best Claims Solution
12.2015 - 10.2018
Auto Claims Specialist
Liberty Mutual Insurance
10.2013 - 12.2015
High School Diploma -
Evans High School
Bachelor of Arts -
Harvard Extensive University