Niko Aguirre
Elk Grove Village,IL
Summary
Dynamic Claims Advocate with a proven track record in managing complex claims related to incidents on the Uber platform across the U.S. and Canada. Expertise in serving as the primary liaison between Uber's insurance partners and stakeholders, facilitating timely claim resolutions and educating all parties on the claims process. Strong communication skills, empathy, and critical thinking abilities effectively support users affected by crashes while collaborating with Adjusters. Detail-oriented problem solver thriving in high-pressure environments, consistently driving successful outcomes through teamwork and effective communication.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Claims Advocate
Claims Department
Chicago, IL
06.2025 - Current
- Provided empathetic assistance to users during inbound and outbound calls, addressing immediate needs and de-escalating situations to enhance user experience.
- Navigated claims process inquiries through effective communication, ensuring all parties received necessary information and support.
- Claims Management: Accurately assess insurance exposures and determine applicable coverages by investigating and submitting first notice of loss reports to insurance carriers.
- Efficiency & Accuracy: Utilize Uber’s internal safety, insurance, and compliance tools to access and submit claim information while demonstrating critical thinking.
B2B Claims Analyst
Montway Auto Transport
06.2019 - 05.2025
- Compiled necessary documents such as BOL, photos, repair estimates, bill of sale, and police reports.
- Verified motor carrier certificates of insurance to ensure proper coverage levels.
- Assessed liability in accordance with BOL, DOT regulations, and dispatch agreements.
- Processed subrogation requests to recoup out-of-pocket expenses and managed related demands.
- Handled cargo insurance claims on behalf of corporate account customers.
- Completed settlement issuance for corporate accounts while securing signed release documentation.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
- Investigated complex claims by gathering information from various sources to assess validity.
- Prepared recommendations for management regarding potential liability exposures associated with certain types of claims.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Investigated fraudulent claims by gathering evidence from various sources.
- Advised customers on filing requirements, documentation needed, and other matters pertaining to their claims.
- Followed all company procedures to keep data confidential.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Input claim information and payments into company database.
- Collaborated with legal team to resolve any disputes arising from denied or delayed payments.
Logistics & Operations Manager
Net Retailers Inc.
10.2017 - 06.2019
- Developed standard operating procedures for enhanced operational efficiency.
- Reviewed freight costs to ensure competitiveness and cost-effectiveness.
- Submitted vendor and freight claims, generating detailed claim reports.
- Tracked inbound and outbound shipments to optimize logistics operations.
- Created and submitted purchase orders through email and vendor portal.
- Trained new hires while facilitating team-building exercises to strengthen collaboration.
- Managed inventory levels to ensure availability and minimize waste.
- Provided exceptional customer service to address inquiries and resolve issues.
- Monitored shipment progress and provided updates to customers as needed.
- Managed purchases by making initial assessments, selecting suppliers and meeting support requirements.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Identified potential risks associated with logistics operations and developed mitigation plans accordingly.
- Worked collaboratively with customers and staff at various levels.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
Appraisal Desk Coordinator
Guaranteed Rate
09.2016 - 10.2017
- Ordered appraisal reports from independent real estate appraisers to support timely evaluations.
- Performed data entry for real estate appraisals using accuracy and attention to detail.
- Created advanced Excel spreadsheets to streamline calculations and data management.
- Managed inbound and outbound communication with loan officers and appraisers.
- Maintained Outlook email for effective daily correspondence and organization.
- Tracked appraisers' turnaround times to ensure efficiency in report processing.
- Assisted with the development of policies, procedures, and standards related to loan origination activities.
- Computed balances, totals or commissions to support accounting team.
- Collaborated with lenders on strategies for mitigating risk associated with lending decisions based on appraised values.
- Achieved cost-savings by developing functional solutions to problems.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
Warehouse Supervisor
Wholesale Interiors
09.2015 - 09.2016
- Developed and executed integrated project plans to maintain receiving, warehousing, and distribution operations.
- Coached, counseled, and disciplined warehouse staff to enhance job performance.
- Trained new team members to ensure effective onboarding and productivity.
- Communicated with management and team members to prioritize tasks effectively.
- Monitored and appraised employee performance to uphold operational standards.
- Utilized NetSuite system for accurate inventory management.
- Supervised scheduling for freight and package shipments and managed return and transfer procedures.
- Performed regular inspections of equipment, facilities, and personnel safety practices.
- Collected stock location orders and printed requests to maintain inventory control.
- Reconciled daily inventory in warehouse management system for tens of thousands of SKUs.
- Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
- Established and maintained good relations with customers, vendors, and transport companies.
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Warehouse Supervisor
Topline Furniture
05.2013 - 09.2015
- Managed inventory for corporate and storage warehouses to ensure operational efficiency.
- Coordinated shipping and receiving processes, including assembling, addressing, and stamping merchandise.
- Oversaw merchandise presentation on store floor to enhance customer experience.
- Inspected incoming shipments, rejecting damaged items and documenting shortages.
- Operated fork-lift truck and hand truck to transport shipments from platforms to storage areas.
- Organized warehouse layout and assigned docks for LTL, FTL, and customer pick-up operations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Medical Logistics Specialist
Army
04.2008 - 04.2014
- Demonstrated reliability and accountability by adhering to strict military protocols under pressure.
- Assessed threats in dynamic environments, making critical decisions to ensure personnel safety.
- Collaborated with diverse teams to achieve mission objectives, enhancing unit cohesion.
- Managed inventory by ordering, receiving, and storing medical supplies efficiently.
- Operated equipment such as forklifts and hand trucks for loading, unloading, and moving stock.
- Fulfilled domestic and foreign orders to support deployed units effectively.
- Coordinated truck and air freight operations to optimize logistics performance.
- Distributed work orders to departments.
- Resolved any discrepancies between ordered items and received items in a timely manner.
Education
High School -
Roosevelt High School
Chicago, IL06-2009
Skills
- Teambuilding and supervision
- Reports
- Account management
- Logistics
- Risk management
- Customer service
- Warehouse operations
- Forklift operator
- Records management
- Inventory management
- Computers
- Cargo claims
- Data analysis
- Microsoft Excel
- Team building
- Effective communication
- Problem solving
- Attention to detail
- Liability determination
- Document collection
- Claims processing
- Claims trend analysis
- Interpersonal and written communication
- Claims history analysis
- Claims review
- Verify data
- Review cases
- Information gathering
- Claims investigation
- Team Training
- Multitasking
- Workload prioritization
- Problem-solving
- Records review
- Teamwork and collaboration
- Communication skills
Certification
- Xactimate experience and Texas All Lines Adjuster License under
Languages
Spanish
Elementary
Timeline
Claims Advocate
Claims Department
06.2025 - Current
B2B Claims Analyst
Montway Auto Transport
06.2019 - 05.2025
Logistics & Operations Manager
Net Retailers Inc.
10.2017 - 06.2019
Appraisal Desk Coordinator
Guaranteed Rate
09.2016 - 10.2017
Warehouse Supervisor
Wholesale Interiors
09.2015 - 09.2016
Warehouse Supervisor
Topline Furniture
05.2013 - 09.2015
Medical Logistics Specialist
Army
04.2008 - 04.2014
High School -
Roosevelt High School
References
References available upon request.