JESSICA ROVNER
Coon Rapids
Summary
Seeking remote employment to utilize excellent communication, time management, and clerical skills. I have customer service experience in medical, insurance, and retail areas. I've spent 7 years of that experience working remotely. Many of my roles have been seasonal. I'm dedicated, a good multitasker, and a fast learner. I'd love to find my place long-term at a good company.
Overview
7
7
years of professional experience
Work History
Claims Advocate
Ttec (TeleTech) - HealthCare Solutions
11.2024 - Current
- Billing and premium resolution
- Calculate premiums
- Reinstate and terminate policies
- Verify coverage
- Research benefit plans and networks
- Process claims
- Maintain member records
- Collaborate with other departments to resolve coverage discrepancies and other insurance issues
Seasonal Sr. Specialist (Remote)
Target Headquarters
08.2022 - 01.2023
- Assist guests with customer service issues across multiple multi media channels - phones, chats, and e-mails
- Accurate documentation and coding
- Partner with product vendors for additional research or requests
- Identify and communicate trends to leadership.
Seasonal Member Services Representative (Remote)
HealthPartners
03.2022 - 05.2022
- Billing and premium resolution
- Research benefit plans and networks
- Verify coverage
- Collaborate with other departments to resolve coverage discrepancies and other insurance issues
- Maintain member records
Seasonal Benefits Administrator (Remote)
Willis Towers Watson
08.2021 - 12.2021
- Administration of benefits to employees of clients
- Payments and billing resolution
- Outbound calls to follow up with associates
- Collaborate with other departments to resolve coverage discrepancies and other insurance issues
- Maintain member records
- Research current and new benefits plans.
Customer Service Representative (Remote)
Skybridge Americas
04.2018 - 11.2020
- Answer incoming calls and respond to customer emails
- Outbound calls for follow up
- Review accounts with attention to detail to maintain subscription accuracy
- Identify and escalate issues to supervisors
- Upsell products/services
- Retain customers who wish to cancel services
- Manage new subscriptions and changes.
Education
Associate's Degree - Sociology
Normandale Community College
Bloomington, MN05.2024
Skills
- Data Entry
- Typing 60 WPM
- Human Resources
- Medical Terminology
- Documentation Management
- Customer Relations
- Quality Assurance
- Technical communication
- Issue Research
- EPIC Software
- Data Analysis
Timeline
Claims Advocate
Ttec (TeleTech) - HealthCare Solutions
11.2024 - Current
Seasonal Sr. Specialist (Remote)
Target Headquarters
08.2022 - 01.2023
Seasonal Member Services Representative (Remote)
HealthPartners
03.2022 - 05.2022
Seasonal Benefits Administrator (Remote)
Willis Towers Watson
08.2021 - 12.2021
Customer Service Representative (Remote)
Skybridge Americas
04.2018 - 11.2020
Associate's Degree - Sociology
Normandale Community College
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