Shad Pledge
Houston,TX
Summary
Adaptable and professional individual with a proven track record in client relationships, sales, and marketing outreach. Brings wealth of experience in customer engagement, event coordination, and CRM software management. Strong ability to drive brand awareness, secure partnerships, and optimize business operations sets apart. Adept at problem-solving, contract negotiation, and financial transactions. Eager to contribute skills to a dynamic team in the leasing or marketing industry.
Overview
2
2
years of professional experience
Work History
Customer Care Coordinator
Ttec (TeleTech) - HealthCare Solutions
10.2024 - 03.2025
- Assisted customers with account inquiries, contract reviews, and service agreements ensuring compliance with regulations
- Maintained customer retention by resolving escalates concerns and providing high-quality service
- Utilized CRM systems (Salesforce, Zendesk) to log interactions, track customer history, and resolve escalated cases
Customer Service Account Specialist
Lowe's
01.2024 - 10.2024
- Managed customer accounts assisting clients with purchases, service agreements, and issue resolution to ensure client satisfaction
- Processed financial transactions, including payment collection, account adjustment, and contract documentation
- Maintained detailed records of customer interactions and account changes, demonstrating strong organizational skills
- Conducted product demonstrations and upselling, aligning with leasing consultants' responsibilities in property tours and resident sales
Marketing Outreach Assistant
College View Student Living
01.2023 - 12.2023
- Develop and execute marketing strategies to drive consumer engagement, secure sponsorships, and enhance brand visibility
- Plan, promote, and manage tournaments, conferences, and special events to meet revenue goals and increase attendance
- Utilize CRM software to track leads, nurture client relationships, and coordinate with event organizers, sponsors, and facility staff
Education
BBA - Business Administration And Management
Mississippi State University
Starkville, MS05.2024
Associate of Arts - Business Administration
East Central Community College
Decatur, MS05.2021
Skills
- Microsoft Office & Office Support
- Guest Services
- Office Support
- Problem Resolution
- Negotiation & Sales
- Documentation Review
- Appointment Scheduling
- CRM Software
- Fair Housing Regulations
- Payment Processing
- Product Demos
Timeline
Customer Care Coordinator
Ttec (TeleTech) - HealthCare Solutions
10.2024 - 03.2025
Customer Service Account Specialist
Lowe's
01.2024 - 10.2024
Marketing Outreach Assistant
College View Student Living
01.2023 - 12.2023
BBA - Business Administration And Management
Mississippi State University
Associate of Arts - Business Administration
East Central Community College
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