Work Preference
Summary
Overview
Work History
Education
Skills
EDUCATION & MILITARY SERVICE
Timeline
Generic
Open To Work

Ashley Ridgel

Operations Analyst/Data Analyst
Arlington,TX

Work Preference

Job Search Status

Open to work

Desired Job Title

Operations AnalystMedical Records and Health Information TechnicianData Analyst

Work Type

Full TimePart TimeContract Work

Location Preference

RemoteHybrid
Location: Arlington, TXDallas, TX
Open to relocation: Yes

Summary

Compliance professional supporting audit readiness by documenting deviations, resolving 30+ discrepancies per month, and maintaining complete records in regulated environments. Reviews financial and asset data for accuracy, coordinates corrections with stakeholders, and helps keep reporting aligned with established procedures. Well suited for Compliance Analyst work that demands careful documentation and reliable follow-through.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Wells Fargo
Irving, TX
06.2026 - Current
  • Track 20-35 open requests weekly, request missing information, and route non-routine issues to the right team.
  • Manage 20-50 customer cases weekly from intake through resolution under bank policy, risk, and compliance requirements.
  • Maintain accurate case records, documenting actions and decisions to support policy, risk, and compliance reviews.
  • Follow up with customers on outstanding items and close loops through final resolution.
  • Escalate complex account issues promptly and coordinate responses across internal teams.
  • Documented account details and service requests in CRM systems for consistent follow-up.
  • Guided customers through product information, billing questions, and service procedures.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.

Real Property Data & Program Analyst

Colorado Networking Staffing Inc.
Remote, AL
11.2023 - 10.2024
  • Validated 50+ records weekly to keep asset data current and support routine reporting and audit preparation.
  • Maintained and validated financial and asset records across 20+ installations in GFEBS (SAP-based ERP) to support reporting and audit readiness.
  • Resolved data discrepancies, updated system records, and documented corrections according to established procedures.
  • Coordinated with program stakeholders to meet reporting and audit deadlines across a multi-site environment.
  • Supported compliance documentation by maintaining accurate records and aligning submissions with documentation standards.
  • Streamlined reporting processes, improving accuracy across recurring operational and compliance reports.
  • Validated data integrity across spreadsheets, databases, and source documents to maintain reporting quality.

GFEBS Data & Compliance Analyst

V2X
Kuwait, Kuwait
11.2022 - 11.2023
  • Tracked 100 discrepancies weekly and routed issues promptly to keep reporting aligned with compliance needs.
  • Generated recurring reports and maintained compliance documentation in GFEBS, Microsoft Excel, and Microsoft Word.
  • Validated financial data and analyzed variances across ERP records to strengthen tracking reliability.
  • Coordinated with internal teams and external stakeholders to resolve discrepancies and maintain consistent reporting.
  • Analyzed compliance requirements across policies, contracts, and procedures to strengthen control alignment.
  • Supported internal audits by reviewing records, identifying gaps, and documenting corrective actions.
  • Maintained accurate compliance documentation, registers, and reporting files for audit readiness.
  • Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
  • Prepared documentation and records for upcoming audits and inspections.
  • Assisted in the preparation of reports for senior management, outlining findings from investigations into suspected non-compliant activities.

Data & Reporting Specialist

Bessemer Police Department
Bessemer, AL
04.2022 - 11.2022
  • Prepared 30-60 reports monthly under deadline pressure, supporting timely department reporting needs.
  • Collected, reviewed, and organized operational data to support accurate reporting and documentation.
  • Validated information for consistency before use in reports, reducing the risk of errors.
  • Handled confidential information carefully while maintaining accurate records and professional discretion.
  • Validated report data for accuracy, completeness, and compliance with department standards and legal requirements.
  • Compiled, maintained and verified data and distributed information through reports and queries to support operations.

Treasury Operations & QA Specialist

Bank of America
Richardson, TX
04.2018 - 04.2021
  • Coordinated with internal teams to resolve processing issues and keep operations efficient, controlled, and consistent.
  • Maintained accurate financial records to support regulatory compliance and dependable treasury operations.
  • Documented control findings and reconciliation results to support audit readiness and consistent reporting.
  • Analyzed recurring errors and recommended corrective actions to improve operational consistency.
  • Developed quality control procedures that improved review consistency and reduced rework.

Education

Associate of Science - undefined

Dallas College
10.2026

Skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

GFEBS (SAP-based ERP)

Maximo

Financial reporting

Data validation

Variance analysis

Compliance documentation

Audit support

Stakeholder coordination

Issue resolution

Financial reporting

Report generation

Compliance documentation

Audit support

Reconciliation analysis

Process documentation

Data validation

Records management

ERP data maintenance

EDUCATION & MILITARY SERVICE

United States Navy — Honorable Discharge

Timeline

Customer Service Representative

Wells Fargo
06.2026 - Current

Real Property Data & Program Analyst

Colorado Networking Staffing Inc.
11.2023 - 10.2024

GFEBS Data & Compliance Analyst

V2X
11.2022 - 11.2023

Data & Reporting Specialist

Bessemer Police Department
04.2022 - 11.2022

Treasury Operations & QA Specialist

Bank of America
04.2018 - 04.2021

Associate of Science - undefined

Dallas College

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Ashley RidgelOperations Analyst/Data Analyst