Ashley Rieth
Gloversville,NY
Summary
Driven Inside Sales Representative with a proven track record at County Waste & Recycling, enhancing customer satisfaction and retention through exceptional service and insightful product recommendations. Skilled in Salesforce and active listening, adept at transforming challenges into opportunities, leading to significant relationship-building and sales achievements.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
County Waste & Recycling
03.2014 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Used CRM software to maintain detailed contact logs and account records.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, and organizing strategies.
Customer Service Representative
Time Warner Cable-Spectrum
03.2012 - 06.2014
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
Education
No Degree - Photography & Graphic Design
Mohawk Valley Community College
Utica, NYHigh School Diploma -
Burnt Hill Ballston Lake High School
Burnt Hills, NY06.2007
Skills
Exceptional customer service
Cheerful and energetic
Product Knowledge
Superior organizational skills
Email and Phone Etiquette
Data Entry
Documentation And Reporting
Salesforce
Problem-Solving
Active Listening
Timeline
Inside Sales Representative
County Waste & Recycling
03.2014 - Current
Customer Service Representative
Time Warner Cable-Spectrum
03.2012 - 06.2014
No Degree - Photography & Graphic Design
Mohawk Valley Community College
High School Diploma -
Burnt Hill Ballston Lake High School
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