Jennifer Gillespie

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Responsible for opening and closing of the Scale House. Opens safe, sorts and counts currency for daily business.
• Visually inspects incoming loads to verify the materials being delivered to the landfill.
• Records and directs customers at the Polk County Landfill.
• Completes and balances daily cash reports and properly prepares daily bank deposits.
• Completes customer transactions for account and non account customers.
• Prepares miscellaneous reports, correspondences, memorandums, documents and performs other clerical duties as required.

• Maintained office supplies by checking stocks and placing orders.
• Kept reception area clean and organized to offer positive first impression to every visitor.
• Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
• Received and routed incoming calls and correspondence to promote timely communication.
• Maintained office safety by screening visitors, updating logs and issuing temporary passes.
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Supervised over stamping and assembly employees to maximum productivity.
• Handled all reservations

• Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
• Effectively controlled the release of proprietary and confidential information for general client lists.
• Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review.
• Sold Decor

Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.

• Positioned patients for treatment by making chair adjustments, and and prepared necessary equipment for procedure.
• Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
• Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
• Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
• Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
• Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
• Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns.
• Built loyal patients by providing empathetic and caring service.
• Coordinated and managed patient care with efficiency and professionalism by scheduling appointments and educating patients.
• Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy.
• Selected and prepared tools used for procedures by sanitizing and arranging.
• Instructed patients on postoperative care to protect dental work and promote healing.
• Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
• Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
• Maintained dental lab equipment by sanitizing surfaces and organizing tools, instruments and equipment.
• Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.