Richard Hughes
Mulberry,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
Work History
Claims Generalist Associate
Progressive
06.2024 - Current
- Worked productively in fast-pace work environment to process large volumes of claims in an accurate manner.
- Followed up with customers on unresolved issues.
- Developed in-depth understanding of insurance policies and procedures.
- Collaborated with internal departments and external vendors to resolve claims.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Determined appropriateness of payers to protect organization and minimize risk.
Senior Insurance Professional
USAA
01.2013 - 11.2023
- Responsible for issuing (selling)/servicing all lines of property and casualty insurance for all states and D.C.
- Work to deepen USAA relationship by identifying gaps in coverage and possible exposures within all lines of P&C insurance policies.
- Frontline and back-office Underwriting experience on all new and existing risks.
- Ranked in top 10% in sales metrics, Top 2% in technical, and compliance accuracy during adjustments/issues of insurance policies by adhering to both Federal/State guidelines and company processes.
- Coached peers to assist in technical/compliance accuracy by sharing best practices which led to increase in effectiveness and reduced errors.
- Assisted in numerous special projects such as onboarding new and prospective USAA members, complex Michigan PIP reform, Separation/Divorce situations, and Enterprise Fulfillment/back-office work.
- Mentored newly hired employees during/after training.
- Served as USAA Pulse Champion – A liaison between employees and executive management to discuss concerns, questions, etc within the organization.
Production Manager
WWAB Radio
06.2002 - 01.2013
- Responsible for day-to-day operations of radio station.
- Led a sales team that achieved highest income in station’s history.
- Responsible for establishing and maintaining a good rapport with clients through selling of air-time, commercials, sponsorships.
- Organized and scheduled programs and commercials to be broadcast.
- Produced commercials and program introductions that were broadcast on-air.
Education
Associate in Applied Science - Computer Networking
Polk State College
Winter Haven, FL01.2005
Bachelors of Science - Business Administration
Polk State College
06-2026
Skills
- Claims investigation
- Settlement agreements
- Decision-making
- Accident investigations
- Coverage determination
Timeline
Claims Generalist Associate
Progressive
06.2024 - Current
Senior Insurance Professional
USAA
01.2013 - 11.2023
Production Manager
WWAB Radio
06.2002 - 01.2013
Associate in Applied Science - Computer Networking
Polk State College
Bachelors of Science - Business Administration
Polk State College
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