Ashley Rios
Harlingen,Texas
Summary
Veterans Case Manager with background in coordinating comprehensive case management services for veterans. Experienced in assessing needs, developing individualized care plans, and providing ongoing support to ensure successful outcomes. Strengths include strong communication skills, thorough knowledge of federal benefits programs, and ability to work effectively with diverse populations.
Overview
3
3
years of professional experience
Work History
Tropical Texas Behavioral Health (Tropical Texas Veteran Center)
Tropical Texas Behavioral Health
12.2023 - Current
- Coordinated services from multiple agencies to ensure veterans received the necessary support.
- Seeking Safety curriculum with Vet- court appointed clients, complete person center review plans (goals and objectives) Warrior Assistance Program and knowledgeable of the center’s clients and have built excellent rapport with community resources
- Maintaining positive relationships, in order to facilitate services to Veterans in a timely manner.
- Maintained accurate records of veteran's activities and goals achieved through case management services.
- Developed referral networks among providers that offer specialized services for specific populations of veterans.
- Conducted outreach activities to inform veterans about available resources in the community.
Tropical Texas Behavioral Health (Youth and Family Case Manager)
Tropical Texas Behavioral Health
08.2023 - 12.2023
- Worked alongside children under the age 17 to help understand their diagnosis, as well as work with curriculum PAYA, Seeking Safety, skills training, crisis assessment, attend wrap around meetings
- Assisted clients in accessing medical services through referrals or direct assistance.
- Developed service plans for each client based on their identified needs and goals.
- Educated parents and guardians on available community resources and how best to access them.
Lead of VA Work Study Student Employment
University of Texas Rio Grande Valley
05.2021 - 08.2023
- Veteran Affairs Work Study Lead of Student Employment- Brownsville UTRGV Campus
- Provided support to Veterans Certifying Officials, Veteran Counselor, Veteran Students and or their dependents
- Assisted within the veteran community with various community leaders to collaborate ideas to help better assist veteran population
- Provided support to Veteran students and assisted to apply for educational benefits such as Chapter 31 Vocational Readiness and Employment, Chapter 35 Survivors and Dependents Educational Assistance (DEA) Chapter 33 Post 9/11 GI Bill
- Moderated and provided Veteran educational training alongside LPC Richard Clayton such as (Veteran Suicide training, PTSD, how to speak with a Veteran, Veteran Culture) Supervised Work Study on daily work routines
- Moderated Veteran Peer Group that is currently held weekly 1200-1300 Fridays
- Assist with the development and distribution of accurate and current Veterans Affairs Office publications to relevant constituencies (brochures, flyers, posters and web content)
- Advised clients on how best to utilize available benefits according to their particular situation.
- Participated in training sessions to stay up-to-date on changes in laws governing veterans' benefits.
Education
Master of Clinical Counseling Rehabilitation -
The University of Texas Rio Grande Valley
Brownsville, TX12.2023
Bachelor of Science in Rehabilitation Services -
The University of Texas Rio Grande Valley
Brownsville, TX05.2021
Skills
- Intermediate in Microsoft Office
- Seeking Safety Curriculum
- Outstanding Communication Skills
- Problem Solving Skills
- Time management
- Veteran workshop training
- Knowledge and access Cerner
- Adaptability in the face of adversity
- Dedication
- De-Escalation Techniques
- Clinical Documentation
- Suicide Prevention
- Case Management
- Care Coordination
- Team Collaboration
Previous Employer
- Military Veteran Success Center Director
Elda Arriaga, (956) 665-7934
References:
- Bernardino Villarreal, (Veterans Upward Bound Assoicate Director) (956) 882-7610
- Lizette Mcnain MS , NCC, LPC (VA Texas Valley Coastal Bend Health Care System) (956) 706-1914
Timeline
Tropical Texas Behavioral Health (Tropical Texas Veteran Center)
Tropical Texas Behavioral Health
12.2023 - Current
Tropical Texas Behavioral Health (Youth and Family Case Manager)
Tropical Texas Behavioral Health
08.2023 - 12.2023
Lead of VA Work Study Student Employment
University of Texas Rio Grande Valley
05.2021 - 08.2023
Master of Clinical Counseling Rehabilitation -
The University of Texas Rio Grande Valley
Bachelor of Science in Rehabilitation Services -
The University of Texas Rio Grande Valley
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