Ashley Rivas
Locust Grove,GA
Summary
Professional manager with strong focus on team collaboration and achieving results. Proven expertise in strategic planning, performance optimization, and team leadership. Valued for reliability, adaptability, and effective communication. Prepared to drive organizational success and foster productive work environment.
Overview
7
7
years of professional experience
Work History
Key Manager
Texas Roadhouse
05.2024 - Current
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff to enhance team performance and productivity.
- Implemented process improvements that streamlined workflows and reduced wait times.
- Developed scheduling strategies that optimized labor costs while meeting service demands.
- Fostered a positive work environment through effective communication and team-building activities.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
To-Go Server
Texas Roadhouse
06.2021 - 10.2021
- Working customer service , answering telephone calls and take orders , running food to cars , and working in the kitchen packing up food.
Packer/Shipper
PVH
01.2020 - 03.2020
- I folded clothes and repackaged them.
- I also scanned the clothing pieces and boxed them up and put them on a conveyer belt.
Customer Service Representative
Asurion
03.2019 - 05.2019
- I took calls for customers who needed assistance and filed information on a computer
- MIKE TINTING WINDOWS
- Scheduled appointments and order products online.
Education
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Gordon State College
10.2025
Skills
- Microsoft certification in programming languages
- Bilingual communication (Spanish and English)
- Proficient in Microsoft Word
- Packaging expertise
- Customer service
- Inventory management
- Willingness to learn
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving abilities
- Reliability
- Customer satisfaction
- Cash handling and reconciliation
- Decision-making
- Handling complaints
Timeline
Key Manager
Texas Roadhouse
05.2024 - Current
To-Go Server
Texas Roadhouse
06.2021 - 10.2021
Packer/Shipper
PVH
01.2020 - 03.2020
Customer Service Representative
Asurion
03.2019 - 05.2019
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Gordon State College