Ashley Robert
Dallas,Texas
Summary
Customer-oriented retail professional well-versed in driving sales, building customer loyalty, and providing exceptional customer service. Skilled at identifying customer needs and offering appropriate solutions. Proven track record of consistently meeting and exceeding sales goals and delivering customer satisfaction.
Overview
9
9
years of professional experience
Work History
STORE ASSOCIATE
Target
Dallas, Texas
05.2020 - 02.2025
- Checked merchandise for inventory records and made note of most successful products
- Used sales tactics to sell products to customers and increase store sales
- Completed daily opening and closing procedures
- Labeled, tagged, and sorted merchandise for sale
- Responded to telephone inquiries and complaints following standard operating procedures
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Processed orders and detailed transaction information to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Addressed customers courteously using suitable methods and problem-solving skills
- Met daily customer service quotas with a focus on quality
- Updated and maintained database with accurate customer information and timely data entry
CUSTOMER SERVICE REPRESENTATIVE
Aegis Communications
Irving, Texas
02.2018 - 04.2020
CUSTOMER SERVICE REPRESENTATIVE
Telvista
Irving, Texas
12.2015 - 12.2017
Education
HIGH SCHOOL DIPLOMA -
Continental Academy
Miramar, Florida05.2001
Skills
- Customer Assistance
- Credit Card Applications
- POS Systems
- Critical Thinking
- Team Meetings
- Goal-Driven
Timeline
STORE ASSOCIATE
Target
05.2020 - 02.2025
CUSTOMER SERVICE REPRESENTATIVE
Aegis Communications
02.2018 - 04.2020
CUSTOMER SERVICE REPRESENTATIVE
Telvista
12.2015 - 12.2017
HIGH SCHOOL DIPLOMA -
Continental Academy