Ashley Roberts
Fort Wayne,IN
Summary
Creative, passionate, and customer-focused leader with a never ending curiosity for wine and food. Seamlessly balances essential, day to day tasks and long term visions and planning. Specialties include goal setting, an effective and positive management style, food pairing and wine tasting.
Overview
5
5
years of professional experience
Work History
Tasting Room Manager, Tasting Room Associate
Two EE's Winery
Huntington, IN
07.2022 - Current
- Crafted immersive and bespoke tasting experiences that engaged guests' senses, cultivating a deeper appreciation for wine.
- Built lasting relationships with potential and current wine club members, resulting in over 30% growth in wine club memberships in 2024 Q1.
- Pioneered strategic initiatives to elevate the tasting room experience, encouraging increased positive guest feedback.
- Empowered and mentored staff to cultivate a culture of excellence.
- Trained new staff members on proper tasting room procedures, product knowledge, and customer service best practices.
- Conducted regular staff meetings to review performance metrics, discuss areas for improvement, and share best practices.
- Directed end-to-end recruitment, hiring, and onboarding initiatives, ensuring seamless talent acquisition and integration.
Court Team Representative
Marion County Community Corrections
Indianapolis, IN
05.2019 - 06.2021
- Represented Marion County Community Corrections (MCCC) in Marion County Superior Courts 12, 16, 17 and 20.
- Provided credit time calculations for any client who had received a community corrections violation while under supervision.
- Provided synopses of MCCC cases and provided recommendations based on the defendant’s compliance.
Education
Bachelor of Science - Political Science
Ball State University
Muncie, IN05.2018
Skills
- Wine and Food Pairing
- Menu Development
- Wine Knowledge
- Goal Setting and Sales Tracking
- Guest Relations
- Square, Tock, and Vinoshipper
- Scheduling Coordination
- Recruitment, Hiring, Onboarding and Continued Training
- Performance Evaluation and Monitoring
- Payroll
Timeline
Tasting Room Manager, Tasting Room Associate
Two EE's Winery
07.2022 - Current
Court Team Representative
Marion County Community Corrections
05.2019 - 06.2021
Bachelor of Science - Political Science
Ball State University