Ashley Robertson
Spencer,IN
Summary
Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented.
PROFESSIONAL WITH HIGHLY ENERGETIC, OUTGOING AND DETAIL-ORIENTED NATURE. HANDLES MULTIPLE RESPONSIBILITIES SIMULTANEOUSLY WHILE PROVIDING EXCEPTIONAL CUSTOMER SERVICE.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Assistant General Manager
Wendys Restaurant
Spencer, IN
03.2018 - Current
- Greeted customers in a friendly manner and assisted with their inquiries.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Resolved customer complaints promptly and professionally.
- Provided product knowledge to customers through effective communication.
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
- Maintained a clean and organized work area at all times.
- Performed administrative tasks such as filing documents, entering data into computer systems.
- Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
- Provided assistance to customers in completing forms or applications related to their purchases.
- Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
- Managed stock levels by ordering necessary supplies when needed.
- Prepared reports on sales figures and customer feedback for management review.
- Attended regular training sessions to stay current on company policies and procedures related to customer service operations.
- Resolved customer complaints and issued refunds as needed.
Product Builder
Catalant
Bloomington, Indiana
10.2017 - 03.2018
- Developed and tested product prototypes to ensure functionality and reliability.
- Performed quality assurance tests on finished products prior to release.
- Assembled shipping containers with packing materials and products according to customer specifications.
- Stacked finished goods in designated areas within the warehouse.
- Inspected packages for proper labeling prior to loading onto conveyor belts for shipment.
- Operated shrink-wrap machines to secure products for shipment.
- Assembled finished product for shipment by packing, crating, loading and securing items.
- Followed safety and quality protocols, and lean processes to minimize accidents.
- Monitored machine outputs to confirm quality deliverables.
- Maintained detailed production log identifying materials used, wastage and rejects.
Education
High School Diploma -
Jefferson High School
Online05-2010
Skills
- Customer Consultation
- Refund Processing
- Payment Processing
- Product Promotion
- Complaint Handling
- Cash Handling
- Quality Control
- Customer Service
- Merchandise upselling
- Credit card payment processing
- Stress Tolerance
- Team building
- Business Development
- Stock management
- Calm and Professional Under Pressure
- Multitasking Abilities
- Organization and recordkeeping
- Problem-Solving
- Adaptability
- Schedule mastery
- Understanding Customer Needs
- Money handling abilities
Timeline
Customer Service Assistant General Manager
Wendys Restaurant
03.2018 - Current
Product Builder
Catalant
10.2017 - 03.2018
High School Diploma -
Jefferson High School