Hi, I’m
Ashley Robinson
Summary
Innovative, results-driven, and passionate about driving transformative changes in Information Technology, I am forward-thinking with an insatiable curiosity and an unwavering commitment to staying ahead of the technology curve, I have continually pushed boundaries to unlock the full potential of my knowledge.
Overview
8
years of professional experience
1
Certification
Work History
Disney Theatrical Group
POS Application Support Analyst
11.2021 - 06.2023
Job overview
- Developed project documentation, including project plans, scope documents, project briefs, and how-to manuals
- Communicated with external and internal groups to collaborate, develop, and manage projects and hardware setups
- Managed asset inventory, including iPads, Credit Card terminals, printers, and scanners
- Implemented Point of Sales and Inventory management system for Disney Theatrical retail business
- Troubleshot problematic devices and initiated Return Merchandise Authorization (RMA) processes with vendors
- Handled IT asset distribution and shipping/tracking logistics for tour managers
- Maintained four Salesforce Commerce Cloud sites for local stores and International.
Toast POS
Field Implementation Engineer
01.2020 - 11.2021
Job overview
- Installed, configured, and managed Toast hardware and networking devices, including terminals, handhelds, cash drawers, printers, Cisco Meraki routers, and wireless access points
- Configured Toast POS to accommodate diverse business needs for a multi-floor building
- Conducted multiple training sessions to educate users on technical equipment
- Performed troubleshooting and security procedures on various networks to enhance efficiency and reliability
- Led and trained staff in software development and techniques to enhance productivity and operational efficiency
CBS
Desktop Support Technician
05.2015 - 05.2016
Job overview
- Setup and installed new computers.
- Worked with various systems, software and peripherals and various types of games.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices.
Education
My Computer Career New York, NY
from Information Technology
05.2022
NPower NYC
from Information Technology
06.2015
LaGuardia Community College of The City University of New YorkLong Island City, NY
Associate of Applied Science
06.2012
Skills
- Asset Management
- Help desk Support
- Application Support
- Hardware/Software
- Installation
- Point of Sale
- TCP/IP/DNS, DHCP
- Salesforce Commerce Cloud
- HTML5/CSS3 SQL
- UAT Support
- Training Documentation Development
Certification
CompTIA Server +
MTA Security Fundamentals
MTA Server Fundamentals
Timeline
POS Application Support Analyst
Disney Theatrical Group
11.2021 - 06.2023
Field Implementation Engineer
Toast POS
01.2020 - 11.2021
Desktop Support Technician
CBS
05.2015 - 05.2016
My Computer Career
from Information Technology
NPower
from Information Technology
LaGuardia Community College of The City University of New York
Associate of Applied Science
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