ASHLEY ROCCO
Glendale
Summary
Results-driven Admissions Director specializing in long-term care and assisted living admissions. Coordinates clinical pre-admission assessments and fosters strategic partnerships with hospitals and discharge planners to enhance occupancy. Ensures compliance with state and federal regulations while guiding residents and families through supportive admission transitions.
Overview
9
9
years of professional experience
Work History
Director of Admissions
Sentinel of Port Jervis
Port Jervis
07.2024 - Current
- Oversee admissions operations for a 160-bed assisted living community, supporting efficient resident intake and facility capacity management.
- Drive census growth by developing referral relationships with hospitals, discharge planners, and community partners to support consistent occupancy.
- Serve as the primary liaison between the facility, hospitals, discharge planners, residents, and families to coordinate timely admissions.
- Drove census growth through development of referral relationships with hospitals, discharge planners, and community partners, leading to consistent occupancy.
- Conduct comprehensive pre-admission assessments to evaluate clinical appropriateness and ensure proper resident placement.
- Manage all admissions documentation, payer verification, and resident records to ensure compliance with state and federal regulations.
- Monitored referral trends and admissions metrics to identify and implement opportunities for census development and operational improvement.
- Conducted facility tours and educated prospective residents and families on services and care programs, enhancing understanding of offerings.
Cash Office Administrative Coordinator / Customer Experience Coordinator
TJ Maxx
Montague
06.2017 - 09.2019
- Executed daily financial transactions, deposits, and safe balancing to ensure accurate cash flow management.
- Delivered customer service support and addressed escalated issues to enhance customer satisfaction.
- Tracked employee attendance records and organized operational documentation for compliance and efficiency.
Operations Manager
TJ Maxx
Glendale
06.2017 - 09.2019
- Collaborated with leadership to streamline store operations and optimize team performance.
- Managed employee scheduling and payroll to ensure operational efficiency.
- Conducted interviews and facilitated onboarding and training for new employees to enhance team integration.
- Implemented corrective actions and ensured compliance with company policies.
Education
General Educational Development (GED) -
06-2022
Associate of Science - Criminal Justice
Penn State University
University Park, PA03-2026
Skills
- Admissions & Intake Coordination
- Admissions management
- Census & Referral Tracking
- Medical / Resident Documentation
- Regulatory Compliance Documentation
- Medicaid EPACES Verification
- Data Entry & Record Management
- MatrixCare
- Kronos Workforce Management
- Data Analysis
- Microsoft Word
- Microsoft PowerPoint
- Community outreach
- Relationship building
Timeline
Director of Admissions
Sentinel of Port Jervis
07.2024 - Current
Cash Office Administrative Coordinator / Customer Experience Coordinator
TJ Maxx
06.2017 - 09.2019
Operations Manager
TJ Maxx
06.2017 - 09.2019
General Educational Development (GED) -
Associate of Science - Criminal Justice
Penn State University