Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cesar Ballesteros

San Antonio,TX

Summary

Healthcare professional with 5+ years of experience in behavioral health, HIV care, and community outreach. Skilled in admissions coordination, case management, and program development with a proven record of meeting KPIs and improving client access to care. Strong background in data management, patient engagement, and cross-team collaboration. Bilingual in English and Spanish.

Overview

7
7
years of professional experience

Work History

Admissions Coordinator

Charlie Health
08.2024 - Current
  • Serve as first point of contact for prospective clients, families, and referral sources, building trust during high-volume inbound/outbound calls.
  • Schedule comprehensive intake assessments, collecting demographics, treatment history, and financial information to determine program fit.
  • Clearly explain program structure, financial policies, and assistance options to address client concerns.
  • Consistently meet and exceed key KPIs, including admission conversion rates, time-to-admission benchmarks, and client satisfaction scores.
  • Facilitate bilingual admissions for Spanish-speaking clients and families, expanding access to care for underserved populations.
  • Maintain meticulous records in Salesforce and coordinate with internal clinical and financial teams to ensure seamless onboarding.
  • Advance Charlie Health's mission by reducing barriers to care and connecting at-risk youth and families to personalized virtual behavioral healthcare.

Program Coordinator

NewYork-Presbyterian Hospital/Columbia
12.2021 - 08.2024
  • Manage a panel of patients within the Comprehensive Health Program, overseeing grants targeting vulnerable and at-risk communities affected by HIV.
  • Serve as a case manager, coordinating patient care services and collaborating with clinical staff to optimize health outcomes through patient-centered care approaches.
  • Utilize grant resources to implement innovative interventions aimed at enhancing health literacy, promoting treatment adherence, and reducing health disparities among at-risk populations.
  • Foster partnerships with community organizations and stakeholders to enhance access to care, support services, and resources for individuals living with or at risk for HIV.
  • Monitor program outcomes and collect data on patient health indicators to identify opportunities for quality improvement and empower patients to navigate the healthcare system effectively.
  • Actively participate in initiatives to improve staff wellness culture, implementing changes that positively impact the team

Outreach Coordinator

GMHC (Gay Men's Health Crisis)
04.2020 - 12.2021
  • Implemented AIDS Institute curriculum in English and Spanish, overseeing client recruitment and data management.
  • Planned, coordinated, and delivered HIV prevention, PrEP/PEP, and sexual health education to 300+ young gay and bisexual men and transgender women of color.
  • Supervised one outreach specialist, ensuring high-fidelity implementation of services.

HIV Program Coordinator

LGBT Network
06.2018 - 03.2020
  • Orchestrated and executed comprehensive HIV prevention initiatives for 300+ young gay and bisexual men and transgender women of color.
  • Administered over 350 rapid HIV tests and STI screenings, adhering to a counseling, testing, and referral service model.
  • Documented, tracked, and checked participant use of sexual health services, contributing to detailed program reports sent to the New York State Department of Health reporting system.
  • Led community-based and digital outreach efforts, targeting gay/bisexual men and transgender individuals of color using innovative new media tools.
  • Managed data reports using SPSS/Excel, documenting and monitoring client participation.

Education

Bachelor of Arts - Health Informatics, Global Politics

Hunter College
New York, NY

Bachelor of Science - Biology

Pace University
New York, NY
05.2018

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Electronic Health Record Systems: Epic, eSHARE
  • Salesforce CRM & Client Intake Management
  • Admissions & Intake Coordination
  • Data Analysis & Quality Improvement
  • Creative Problem Solving & Critical Thinking
  • Project & Program Management
  • Bilingual Communication: English & Spanish (Native); French (Working), Italian (A1)
  • Patient/Client Communication & Objection Handling
  • Community Outreach & Health Education

Timeline

Admissions Coordinator

Charlie Health
08.2024 - Current

Program Coordinator

NewYork-Presbyterian Hospital/Columbia
12.2021 - 08.2024

Outreach Coordinator

GMHC (Gay Men's Health Crisis)
04.2020 - 12.2021

HIV Program Coordinator

LGBT Network
06.2018 - 03.2020

Bachelor of Arts - Health Informatics, Global Politics

Hunter College

Bachelor of Science - Biology

Pace University

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