Santiago Vera
Summary
Ambitious healthcare administrator dedicated to enhancing customer experience and patient wellness, eager to collaborate within a team to achieve optimal outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Admissions Coordinator
Menorah Life
10.2023 - Current
- Conduct thorough assessments of potential residents to determine eligibility and compatibility with facility resources and services.
- Collaborate with healthcare professionals, families, and residents to gather and organize necessary documentation for admissions, including medical records, insurance information, and legal documents, such as advanced directives.
- Greet incoming patients and families, answer questions, and provide directions to appropriate departments.
- Ensure compliance with all applicable federal and state regulations regarding skilled nursing facility admissions.
Administrator in Training
Angels Senior Living
11.2022 - 10.2023
- Ensured a culture of patient safety in elder care through compliance with processes for hazard and risk mitigation, including fall incident reporting, medication management, and patient satisfaction.
- Performed new hire interviews alongside multiple directors to provide a standardized hiring process for interested applicants.
Communications Specialist
AdventHealth Tampa
12.2020 - 11.2022
- Responsible for operating the AdventHealth switchboard consoles and for circulating applicable communications via mass paging systems for the region-in a high call volume setting.
- Performed hospital-wide overhead paging, monitored and responded promptly to all codes and alerts, fire alarms, tests and drills, and emergency situations using proper procedures, and promptly answered and forwarded all phone calls, internally and externally, to the proper extensions or persons.
- Responsible for communication of critical emergency response teams and paging of chaplains and other teams.
Education
Master of Health Administration -
University of South Florida
Tampa, FL05-2023
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL05-2019
Skills
- Microsoft Office Suite (Outlook, Excel, Word, Powerpoint)
- Cerner, Epic, PointClickCare (PCC)
- Aidin, Careport Health, Wellsky
- Fluent in Spanish and English
- Beginner in American Sign Language
Certification
- Project Management Professional Graduate Certificate
Affiliations
- USF College of Public Health Student Ambassador
Timeline
Admissions Coordinator
Menorah Life
10.2023 - Current
Administrator in Training
Angels Senior Living
11.2022 - 10.2023
Communications Specialist
AdventHealth Tampa
12.2020 - 11.2022
Master of Health Administration -
University of South Florida
Bachelor of Science - Health Sciences
University of South Florida
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