Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacinda Jones

Paterson,NJ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Program Operations Coordinator

Community Options – Red Ribbon Academy
07.2024 - 03.2025
  • Oversaw program timelines, documentation, and compliance activities.
  • Supported team coordination and operational improvements.

Regulatory Project Coordinator

City of Newark – Economic & Housing Development
03.2024 - 06.2024
  • Prepared executive-level reports on rent stabilization data.
  • Managed case documentation and represented department in hearings.

Residential Aide

Integrity House
05.2023 - 02.2024
  • Ensured safety and supported progress tracking in residential care.
  • Collaborated with clinical staff to meet program objectives.

Senior Project Support Specialist

Strategic Financial Solutions
01.2018 - 01.2023
  • Streamlined project workflows, improving delivery timelines by 15%.
  • Managed documentation, calendars, and client communications.

Operations Coordinator

CVS Pharmacy
01.2016 - 01.2018
  • Reduced training time by 20% through SOP updates.
  • Supported inventory and compliance processes.

Education

B.S. - Public Health

Montclair State University

A.A. - Social Sciences

Essex County College

Skills

  • Project Coordination
  • Administrative Support
  • Compliance & Reporting
  • Process Improvement
  • Cross-Functional Communication
  • Calendar & Task Management
  • CRM Systems
  • Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
  • Scheduling management
  • Customer invoicing
  • Process implementation
  • Supply ordering

Languages

English
Full Professional

Timeline

Program Operations Coordinator

Community Options – Red Ribbon Academy
07.2024 - 03.2025

Regulatory Project Coordinator

City of Newark – Economic & Housing Development
03.2024 - 06.2024

Residential Aide

Integrity House
05.2023 - 02.2024

Senior Project Support Specialist

Strategic Financial Solutions
01.2018 - 01.2023

Operations Coordinator

CVS Pharmacy
01.2016 - 01.2018

B.S. - Public Health

Montclair State University

A.A. - Social Sciences

Essex County College

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