Ashley Rodriguez
Baytown,TX
Summary
Proactive staff member excelling in customer service and team collaboration. Skilled in creating welcoming atmospheres, resolving complaints efficiently, and training new staff. Bilingual in English and Spanish with strong communication and decision-making abilities. Consistently improving guest experiences and fostering a productive work environment.
Energetic and reliable, well-suited for physically demanding roles. Possesses solid understanding of warehouse operations and adept at safely handling heavy loads and operating essential equipment. Capable of contributing to efficient logistics processes and ensuring timely shipments.
Overview
4
4
years of professional experience
Work History
Freight Handler
Walmart Distribution Center
07.2024 - Current
- Loaded and unloaded trucks.
- Inspected freight for any damage or faults prior to loading.
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
Guest Services Associate
Showbiz Cinemas
05.2023 - 06.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
Front of House Staff Member
Tacos Juanperrinos
02.2021 - 05.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
Business
Lee College
Baytown, TX05-2026
High School Diploma -
Impact Early College Highschool
05-2024
Skills
- Processing Payments
- Quality Controls
- Customer Service Standards
- Time Management
- Exceptional Communication
- Bilingual in english and spanish
- Decision Making
- Visionary Thinking
- Cross-functional
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Freight Handler
Walmart Distribution Center
07.2024 - Current
Guest Services Associate
Showbiz Cinemas
05.2023 - 06.2023
Front of House Staff Member
Tacos Juanperrinos
02.2021 - 05.2023
Business
Lee College
High School Diploma -
Impact Early College Highschool