ASHLEY RODRIGUEZ
Ridgewood,NY
Summary
Compassionate bilingual individual seeking a Paraprofessional role to help students succeed academically and socially. Skilled in communication, adaptability, and fostering supportive learning environments.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Doc Care
Ridgewood, NY
10.2021 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated with healthcare providers to ensure accurate patient records and information sharing.
- Mentored new reception staff on best practices for patient interaction and office systems.
- Enhanced patient experience by addressing inquiries and resolving issues promptly and professionally.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
Cashier
McDonald
03.2020 - 10.2021
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balance throughout shifts.
- Trained new staff on operational procedures and customer service standards.
- Assisted customers with inquiries and resolved issues promptly.
- Ensured cleanliness and organization of front counter and dining area.
- Collaborated with team members to enhance overall customer satisfaction ratings.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High school diploma - undefined
Maspeth High School
01.2019
Skills
- Bilingual
- Coaching
- Problem solving
- Compassionate
- Medical terminology
- Customer service
- Positive attitude
- Professional demeanor
- Active Listener
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Doc Care
10.2021 - Current
Cashier
McDonald
03.2020 - 10.2021
High school diploma - undefined
Maspeth High School