Ashley Rodriguez
Avon Park
Summary
Dedicated Healthcare Operations and Customer Service Professional with over four years of experience supporting patients, providers, and administrative teams within fast-paced clinical and customer-focused environments, including AdventHealth Pulmonary. Known for delivering compassionate patient care, managing high-volume communications, coordinating referrals and equipment needs, and maintaining accurate records while adhering to HIPAA standards. Highly organized, detail-oriented, and adaptable, with a proven ability to streamline workflows, improve service delivery, and build strong professional relationships.
Overview
18
18
years of professional experience
Work History
Medical Assistant
AdventHealth Pulmonary
04.2021 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Contact local DME offices regarding status of equipment and obtaining compliance reports
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
CSR
AeroCare
03.2015 - 04.2021
- Answer a multi-line phone system and direct patients to respiratory therapist for questions
- Generating new patient accounts within system
- Obtain credit card information for rental items
- Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
BMW Response Specialist
Agero
05.2008 - 03.2015
- Provided customer service to upwards of 100 calls per day, solving problems and providing new product information
- Streamlined call flow processes for more efficient response times and increased productivity.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
Massage Therapy Certificate -
Ridge Career Center
Winter Haven, FLDiploma -
Avon Park High School
Avon Park, FLSkills
- Excellent communication
- Problem solver
- Great attention to detail
- Payment Collection
- Patient Scheduling
- Excellent communication
- Problem solver
- Great attention to detail
- Payment Collection
- Patient Scheduling
- Maintaining confidentiality
- Service & product knowledge
- Empathetic
- HIPAA Compliance
- Patient-focused care
- Maintaining confidentiality
- Service & product knowledge
- Empathetic
- HIPAA Compliance
- Patient-focused care
- Patient care
- Appointment management
- Medical record maintenance
Certifications
- NHA CCMA
Timeline
Medical Assistant
AdventHealth Pulmonary
04.2021 - Current
CSR
AeroCare
03.2015 - 04.2021
BMW Response Specialist
Agero
05.2008 - 03.2015
Massage Therapy Certificate -
Ridge Career Center
Diploma -
Avon Park High School