Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Rodriguez-Rivera

Lakeland

Summary

Dynamic and friendly professional with extensive experience in customer service at Starbucks. Proven ability to enhance customer satisfaction through personalized service and effective communication. A dedicated team player with strong time management skills, consistently delivering quality results in fast-paced environments. Recognized for resolving customer complaints promptly, fostering loyalty and repeat business.

Overview

11
11
years of professional experience

Work History

Barista

Starbucks
07.2018 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Crew Member

Dairy Queen Grill & Chill
01.2016 - 07.2018
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Cashier

Winn Dixie Supermarket
06.2014 - 12.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Sebring High School
Sebring, FL

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player

Timeline

Barista

Starbucks
07.2018 - Current

Crew Member

Dairy Queen Grill & Chill
01.2016 - 07.2018

Cashier

Winn Dixie Supermarket
06.2014 - 12.2015

High School Diploma -

Sebring High School

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