Experienced and detail-oriented administrative and customer service professional with a strong background in legal support, healthcare assistance, insurance services, and billing operations. Known for managing legal documentation, verifying insurance, supporting team operations, and providing excellent bilingual customer service in fast-paced environments. Fluent in English and Spanish.
Work History
Insurance Agent Assistant
National Independent Truckers
NJ
Verified driver’s licenses, Motor Vehicle Reports (MVRs), and insurance cards for new and existing clients
Processed insurance renewals, endorsements, cancellations, and policy updates
Maintained accurate digital and physical records in compliance with industry regulations
Supported client communication and follow-ups via phone and email
Collaborated with insurance carriers such as Progressive, Geico, and other trucking insurers to finalize coverage
Production Clerk
Remarkable Foods/Wonder
Cranford, NJ
Verified accuracy of food and packaging transactions during production and order fulfillment
Monitored shipping schedules and tracked outgoing products for timely delivery
Operated Zebra scanners to manage inventory and track product movement through system
Ensured quality control standards were met prior to distribution
Supported warehouse and kitchen teams with documentation and reporting
Billing Clerk / Customer Service
Guaranteed Subpoena Service
Union, NJ
Managed billing and invoicing for legal service requests including subpoenas, summons, and complaints
Processed attorney and client payments via cash, credit card, and checks
Maintained detailed records of court filings, deadlines, and legal documentation
Acted as a liaison between process servers, attorneys, and clients
Assisted in payroll processing for contract workers and handled clerical tasks
Physical Therapy Aide
Prime Health Physical Therapy
Linden, NJ
Assisted physical therapists in treating patients by guiding exercises and documenting session details
Translated between Spanish-speaking patients and English-speaking providers to ensure clear communication
Prepared therapy rooms, including equipment setup (ultrasound, electrical stimulation, and heat/cold therapy)
Managed front desk operations including appointment scheduling, insurance verification, copay collection, and referral processing
Maintained patient files and followed HIPAA guidelines for confidentiality
Sales Executive
Linda Fashion NY
Rahway, New Jersey
Developed strong relationships with clients to enhance customer loyalty.
Conducted product presentations to educate customers about new collections.
Used cold calling and networking to sell products and services
Created personalized fashion magazines and catalogs for clients• Supported promotional events and client outreach initiatives
Education
High School -
Elizabeth High School
Elizabeth, NJ
01.2008
Skills
Legal Documentation
Insurance Verification
Customer Service
Medical Administration
Billing & Invoicing
Inventory & Production Support
Appointment Scheduling
Insurance Agent Assistant at American Family Insurance, Jeff Williams AgencyInsurance Agent Assistant at American Family Insurance, Jeff Williams Agency