Ashley Rosario

• Ensured timely payments from clients through effective communication and proactive followups.
• Evaluated and negotiated contracts to procure favorable financial terms.
• Maintained compliance with all relevant regulations regarding financial reporting requirements.
• Verified discrepancies and resolved clients' billing issues
• Posted customer payments by recording cash, checks, and credit card transactions.
• Negotiated payment terms with clients to facilitate mutually beneficial agreements while maintaining company profitability goals.
• Implemented new collection strategies that led to the recovery of lost revenue.
• Passionate about learning and committed to continual improvement.
• Demonstrated leadership skills in managing projects from concept to completion.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Worked well in a team setting, providing support and guidance.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Excellent communication skills, both verbal and written.

• Basic customer service, managed crew of aproximately 50 people
• Dig into financials, teaching and training, order picking for online grocery pick up and delivery
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Cross-trained existing employees to maximize team agility and performance.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Onboarded new employees with training and new hire documentation.
• Maximized performance by monitoring daily activities and mentoring team members.
• Accomplished multiple tasks within established timeframes.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Maintained professional, organized, and safe environment for employees and patrons.

Upon tennant move out I would assist with refreshing the paint , followed by cleaning appartments for next tennant to move in

• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Organized and used industrial cleaning products following strict safety procedures.
• Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
• Vacuumed and shampooed carpets, upholstery and other fabrics.
• Handled equipment, chemicals, and materials properly and with caution.
• Mixed paint, varnish, shellac and lacquer to desired consistencies.
• Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
• Accomplished seamless blending between old paintwork areas with new applications using careful color matching techniques.
• Repaired drywall and plaster prior to painting.
• Patched cracks, holes and other imperfections in walls and other surfaces.
• Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
• Worked holidays and weekends depending on shifting needs of project.
• Repaired wall holes and scrapes.

• Answering phones, assisting customers with any issues and placing orders
• Responded to customer requests for products, services, and company information.
• Promptly responded to inquiries and requests from prospective customers.

• Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
• Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
• Rotated stock according to dates and protocols.
• Trained newly hired sales team in upselling techniques.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Prepared and submitted reports to keep management informed of sales activities and progress.
• Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
• Managed store personnel by delegating tasks and supervising daily operations.