Ashley Roseboro
Refinance/Default Quality Assurance
Lawndale,NC
Summary
Dedicated real estate title professional with over 9 years of experience and a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent reputation for resolving problems and improving customer satisfaction. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Refinance/Default Quality Assurance
Accurate Group
Charlotte, NC
02.2019 - Current
- Proofreads typed reports for completeness and accuracy, based on client standards and requirements
- Examines all contents of an abstracted search package and examines the chain of title
- Verifies current property owner, property tax status, open mortgages/deeds of trust, and liens/judgments
- Runs bankruptcy searches for any open or closed bankruptcies for current property owners
- Runs Patriot Act searches for current property owners
- Processes 15-20 property reports daily for clients with complex requirements and strict turn around times
- Consistently maintains error rate of 1% or less
Refinance/Default Typist
Accurate Group
Charlotte, NC
11.2018 - 02.2019
- Typed property reports for properties that are going through the foreclosure process based on data given in an abstracted search package
- Verified current property owner, property tax status, open mortgages/deeds of trust, and liens/judgments
- Ran bankruptcy searches for any open or closed bankruptcies for current property owners
Equity Exam/Review
Accurate Group
Charlotte, NC
01.2017 - 10.2018
- Examined documentation such as mortgages, liens, judgments, probate/estate documents, easements, plat books, maps, contracts, and agreements in order to verify factors such as properties' legal descriptions, ownership, or restrictions
- Searched real estate records
- Requested additional information from abstractors/searchers, as needed; improved order turn-around times and reduced the number of late orders
- Communicated with independent vendors/abstractors and ensured that order requirements were met
- Responded to emails from typing teams in a timely manner and assisted them with any questions; answered 30-50 questions via email during a typical workday
Equity Quality Assurance
Accurate Group
Charlotte, NC
12.2012 - 01.2017
- Proofread typed reports for completeness and accuracy, based on client standards and requirements
- Examined all contents of an abstracted search package and verified the chain of title, property owner(s), property tax status, open mortgages/deeds of trust, and liens/judgments
- Completed 30-45 property reports daily
Equity Typist
Accurate Group
Charlotte, NC
10.2012 - 12.2012
- Typed property reports based on data given in an abstracted search package
- Verified data entered into database by reviewing, correcting and deleting data
- Checked completed work for proper spelling, grammar, punctuation and format
- Proved successful working within tight deadlines and fast-paced atmosphere
Customer Care Specialist
Telerx
Kings Mountain, NC
08.2011 - 05.2012
- Provided excellent customer service through monitored phone calls and e-mails in a timely and accurate manner
- Kept accurate records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Referred unresolved customer grievances to designated departments for further investigation
- Assisted large volume of customers every day with positive attitude and focus on customer satisfaction
- Ensured customer satisfaction by meeting customer needs in courteous and timely manner
- Relayed customer feedback to technical and marketing teams in order to develop processes for better serving customers
- Consistently exceeded quality standards; all scores on Quality Call Monitoring and Post Call Surveys were 95% or higher
Office Assistant
Cleveland County Community Development Corporation
Shelby, NC
12.2010 - 08.2011
- Provided clerical support, addressing routine and special requirements
- Answered telephones, directed calls, and took messages
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Reviewed files, records, and other documents to obtain information to respond to requests
- Operated photocopier, scanner, facsimile machine, multi-line telephone, and personal computer
- Scanned and uploaded 30+ client document packages daily into the North Carolina Foreclosure Prevention Fund online portal for review by underwriters at the North Carolina Housing Finance Agency; documents were uploaded to online portal same day as intake visit, which reduced turn-around times and resulted in timely loan approvals and closings
- Maintained confidentiality of client files
- Prepared meeting rooms and materials and recorded important information
- Supported staff on special assignments and ad hoc projects
Education
Bachelor of Arts - Sociology/Criminology
The University of North Carolina At Greensboro
Greensboro, NC 08.2007 - 12.2010
Skills
Written and Oral Communication
Certification
Certified Notary Public, North Carolina Secretary of State
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Certified Notary Public, North Carolina Secretary of State
04-2022
Refinance/Default Quality Assurance
Accurate Group
02.2019 - Current
Refinance/Default Typist
Accurate Group
11.2018 - 02.2019
Equity Exam/Review
Accurate Group
01.2017 - 10.2018
Equity Quality Assurance
Accurate Group
12.2012 - 01.2017
Equity Typist
Accurate Group
10.2012 - 12.2012
Customer Care Specialist
Telerx
08.2011 - 05.2012
Office Assistant
Cleveland County Community Development Corporation
12.2010 - 08.2011
Bachelor of Arts - Sociology/Criminology
The University of North Carolina At Greensboro
08.2007 - 12.2010
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