Ashley Ross
Warner Robins,GA
Summary
Versatile professional experienced in customer service, healthcare support, and administrative operations. Proficient in managing patient data, resolving inquiries, and ensuring compliance with industry standards. Strong communication and documentation skills applied in claims processing and data administration roles.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Donor Services Representative
Shepeard Community Blood Center
06.2026 - Current
- Provided exceptional customer service, enhancing donor satisfaction and loyalty.
- Verified customer information and ensured accurate electronic documentation to support donor transactions.
- Protected confidential information while professionally resolving customer concerns to maintain trust.
Telemetry Monitor Technician
Select Medical
Macon, Georgia
08.2025 - 04.2026
- Monitored cardiac rhythms, analyzed data, and reported findings to medical staff.
- Monitored patient vital signs using telemetry equipment and alert systems.
- Collaborated with nursing staff to ensure timely responses to patient needs.
- Documented patient data accurately in electronic health records systems.
- Utilized monitoring software to track system performance and alerts.
- Communicated effectively with management regarding potential risks or concerns.
Phlebotomist
Immunotek Bio Centers
Albany, Ga
03.2024 - 01.2025
- Collected blood samples from donors following strict safety protocols.
- Monitored donor reactions and provided immediate assistance.
- Ensured donor comfort during the blood donation process.
- Educated donors on donation process and aftercare instructions.
- Prepared and maintained equipment for blood collection procedures.
Registration Clerk
Albany Medical Associates
Albany, Ga
01.2023 - 03.2024
- Verified insurance information and processed patient eligibility efficiently.
- Managed patient registration process and ensured accurate data entry.
- Assisted patients with completing necessary forms and documentation.
- Provided excellent customer service to enhance patient experience at the facility.
- Maintained organized patient records in electronic health record systems.
- Handled incoming phone calls and addressed patient inquiries professionally.
Benefits Representative (Remote)
Benefitfocus
08.2022 - 01.2023
- Facilitated benefits enrollment and verified eligibility to ensure accurate coverage.
- Assisted clients in understanding benefits options and enrollment processes.
- Clarified benefit options and updated customer records to enhance client understanding.
- Resolved benefit-related inquiries while maintaining confidentiality.
- Coordinated communication between clients and insurance providers to streamline resolution of inquiries.
- Maintained up-to-date knowledge of industry trends and compliance regulations.
Customer Service Representative
ResultsCX
remote, remote
08.2020 - 08.2022
- Managed high volume of incoming customer calls, ensuring timely responses and customer satisfaction.
- Assisted customers with inquiries and promptly resolved issues to maintain service standards.
- Resolved account issues while documenting interactions to enhance customer service quality.
- Provided professional service while meeting performance expectations.
- Utilized CRM software to track customer requests and follow-ups.
- Maintained accurate records of customer interactions and transactions.
Retail Sales Associate
Sam's Club
08.2020 - 09.2020
- Provided exceptional customer service, enhancing customer satisfaction in fast-paced retail environment.
- Facilitated customer purchases and addressed concerns, ensuring positive shopping experiences.
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Operated cash register, processed transactions, and handled customer payments efficiently.
Education
Associate of Applied Science - Health Administration
Ultimate Medical Academy
Clearwater, FL05-2021
Skills
- Donor education
- Eligibility verification
- Donor database management
- Claims support
- Electronic record management
- CRM systems and Microsoft Office
- Excel and Outlook proficiency
- Donor communication strategies
- HIPAA compliance
- Problem resolution strategies
- Customer communication
- Attention to detail
Certification
- Certified Phlebotomy Technician (CPT)
- CPR/BLS Certified
Timeline
Donor Services Representative
Shepeard Community Blood Center
06.2026 - Current
Telemetry Monitor Technician
Select Medical
08.2025 - 04.2026
Phlebotomist
Immunotek Bio Centers
03.2024 - 01.2025
Registration Clerk
Albany Medical Associates
01.2023 - 03.2024
Benefits Representative (Remote)
Benefitfocus
08.2022 - 01.2023
Retail Sales Associate
Sam's Club
08.2020 - 09.2020
Customer Service Representative
ResultsCX
08.2020 - 08.2022
Associate of Applied Science - Health Administration
Ultimate Medical Academy