Results-driven Donor Care Manager with over 30 years of experience in blood banking management. Skilled in critical thinking and data analysis, successfully streamlined workflows and mentored teams to improve service delivery and compliance with regulatory standards.
Work History
Donor Care Manager Ohio
36 Years 3 Months
Vitalant | 05.1990 - Current
Led multidisciplinary teams to develop and implement Donor Care Experience. .
Ensured compliance with regulatory standards and best practices in blood banking management.
Mentored junior staff on care coordination and donor advocacy strategies.
Analyzed donor and collection data to identify trends, improving service delivery outcomes.
Streamlined workflows for resource allocation, enhancing operational efficiency in collection processes.
Developed training programs for staff on effective blood donor collection techniques.
Collaborated with community organizations to enhance support services for patients' needs by encouraging blood collections.
Maintained detailed records in compliance with agency standards and regulations.
Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
Prioritized time management effectively balancing competing demands within dynamic fast-paced blood collection environments.
Adjunct Faculty Member
1 Year 6 Months
Brown Mackie College | 11.2002 - 05.2004
Facilitated classroom discussions, fostering critical thinking and student interaction.
Developed engaging course materials to enhance student learning experiences.
Evaluated student performance through assessments and provided constructive feedback.
Mentored students in academic and professional development initiatives.
RN Cardiac Nurse
3 Years 4 Months
Mercy Medical Center | 01.1990 - 05.1993
Administered medications and treatments according to established protocols, enhancing patient recovery outcomes.
Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
Provided comprehensive patient care, ensuring comfort and safety in diverse clinical settings.
Education
Associate of Science - Nursing
Walsh College | Canton, OH
Skills
Donor education
Donor engagement
Donor relations
Program management
Quality improvement
Workflow coordination
Records management
Policy adherence
HIPAA guidelines
Performance metrics
Process improvement/implementation
Donor counseling
Employee supervision
Critical thinking
Decision-making
Team leadership
Accomplishments
Received multiple achievement rewards for years of service. In both management and staffing experience along with metrics obtained.