Randi Aikens
Ann Arbor,MI
Summary
Results-driven Phlebotomy Team Lead with expertise in blood collection, regulatory compliance, and staff training. Committed to enhancing donor education and customer service while ensuring high-quality blood draw procedures.
Overview
5
5
years of professional experience
Work History
Phlebotomy Team Lead
American Red Cross
Ann Arbor, Michigan
01.2022 - Current
- Led phlebotomy team in blood collection and processing activities.
- Ensured compliance with health regulations during blood draw procedures.
- Assisted in resolving donor inquiries to enhance customer experience.
- Conducted quality control checks on collected samples and equipment.
- Responded quickly to emergency situations involving patients or staff members.
Apheresis Technician/Phlebotomist Instructor
American Red Cross
Ann Arbor, MI
07.2021 - Current
- Maintained accurate records of donor information and apheresis procedures in compliance with regulations.
- Provided training and support to new staff on apheresis techniques and operational protocols.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Phlebotomist
American Red Cross
Ann Arbor, Michigan
10.2020 - Current
- Collected blood samples from donors following safety protocols.
- Prepared donation site by arranging equipment and supplies efficiently.
- Educated donors on the blood donation process and answered questions.
Education
High School Diploma -
Little Rock Job Corp
Little Rock, AR08-2012
Some College (No Degree) - Medical Assistant
Little Rock Job Corp
Little Rock, AR08-2012
Certified Nursing Assisstant -
Little Rock Job Cop
Little Rock, AR06-2012
Some College (No Degree) - Marketing
University of Arkansas At Pine Bluff
Pine Bluff, ARSkills
- Blood collection
- Recruiting donors
- Converting donors to aphersis procedure
- Regulatory compliance
- Phlebotomy techniques
- Donor education
- Customer service
- Effective communication
- Emergency response
- Time management
- Patient care excellence
- Donor screening
- Staff training and development
References
References available upon request.
Timeline
Phlebotomy Team Lead
American Red Cross
01.2022 - Current
Apheresis Technician/Phlebotomist Instructor
American Red Cross
07.2021 - Current
Phlebotomist
American Red Cross
10.2020 - Current
High School Diploma -
Little Rock Job Corp
Some College (No Degree) - Medical Assistant
Little Rock Job Corp
Certified Nursing Assisstant -
Little Rock Job Cop
Some College (No Degree) - Marketing
University of Arkansas At Pine Bluff