Ashley Rozek
Homer Glen,IL
Summary
Accomplished Director of First Impressions at McGonigle Dental Associates, adept in problem-solving and exceptional communication, significantly enhancing customer satisfaction. Skilled in data entry and file organization, demonstrated through effective multitasking and streamlining front desk operations. Proven track record in training teams and improving service delivery, showcasing leadership and organizational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Director of First Impressions
McGonigle Dental Associates
09.2022 - 09.2024
- Trained new hires on front desk procedures and company policies, ensuring consistency in service delivery across the team.
- Resolved customer inquiries promptly and professionally, resulting in increased customer satisfaction levels.
- Exhibited professionalism and composure in stressful circumstances.
- Maintained area near entrance to create welcoming and inviting environment for guests.
- Responsible for collecting, verifying, and managing dental insurance.
Receptionist Administrator
Sheth Dermatology
09.2021 - 09.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Acted as first point of contact and set appointments while verifying insurance for clients.
Store Manager
Unlimited Tan
02.2019 - 09.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Lincoln-way Central High School
New Lenox05-2018
Cosmetology License - Cosmetology
G Skin And Beauty Insitute
Oak Brook, IL12-2019
One Semester Completed From 8/2024-10/2024 - Physical Therapy
Fox College
Tinley Park, IL02-2026
Skills
- Effective Multitasking
- Exceptional Communication
- File Organization
- Data Entry Proficiency
- Problem-Solving
- Customer Service
Certification
Cosmetology License
Timeline
Lead Director of First Impressions
McGonigle Dental Associates
09.2022 - 09.2024
Receptionist Administrator
Sheth Dermatology
09.2021 - 09.2022
Store Manager
Unlimited Tan
02.2019 - 09.2021
High School Diploma -
Lincoln-way Central High School
Cosmetology License - Cosmetology
G Skin And Beauty Insitute
One Semester Completed From 8/2024-10/2024 - Physical Therapy
Fox College