Ashley R. Parker
College Park,Ga.
Summary
Experienced Subject Matter Expert with 5+ years in the banking industry. Skilled in efficiently managing multiple customer accounts while prioritizing accuracy and confidentiality. Excited to tackle new challenges and bring expertise from past roles and education to contribute as a valuable asset to your organization.
Overview
18
18
years of professional experience
Work History
Operations Representative
Bank of America
01.2014 - Current
- Subject Matter Expert with responsibilities that include proficiently entering the correct fields required to complete the MICR line of customer's checks, deposits, and various bank documents
- Apply problem-solving skills by determining the factor that is causing the customers’ transactions to be out of balance and ensuring that proper adjustments to the banking account are created
- Practice ethical responsibility by safeguarding customer accounts against privacy breaches saving the bank potentially $1 million and maintaining account and other non-public information is kept confidential
- Utilize effective communication skills by acting as a point of contact SME for new hires, technical team, and internal and external auditors
- Consistently maintain 95% accuracy, 2500+ items per hour, and 85%+ efficiency while handling 100+ personal and businesses’ banking information resulting in several meets/exceeds company awards and recognitions
Operations Clerk 2/ Proof Encoder
Wells Fargo
01.2007 - 01.2011
- Proficiently inputted the correct fields required to complete the MICR line of customer’s checks, deposits, and other documents
- Maintained accuracy, speed and constantly met or exceeded the company’s target production goal of 1800 fields per hour
- Advised management and technicians of inability to read specific documents which resulted in a grayscale modification allowing productivity to increase by 30%
- Attained numerous 'Truly Outstanding Performance' awards for meeting and exceeding target goals of 1800 fph and higher
Education
Master of Science - Psychology with concentration in Child and Developmental Psychology
Southern New Hampshire University
Manchester, NH02.2017
Bachelor of Science - Psychology
Georgia State University
Atlanta, Ga05.2012
Skills
- Workload prioritization
- Operational efficiency
- Process management
- Cross-functional communication
- Multitasking
Timeline
Operations Representative
Bank of America
01.2014 - Current
Operations Clerk 2/ Proof Encoder
Wells Fargo
01.2007 - 01.2011
Bachelor of Science - Psychology
Georgia State University
Master of Science - Psychology with concentration in Child and Developmental Psychology
Southern New Hampshire University