Ashley Rumenapp
Tualatin
Summary
Highly accomplished professional in the field of leasing, nominated for the prestigious ACE awards as Leasing Associate of the Year. Consistently exceeds leasing targets and demonstrates exceptional customer service skills. Dedication to fostering positive client relationships and delivering outstanding results recognized by esteemed nomination. Eager to leverage expertise and continue making significant contributions to the leasing industry.
Overview
6
6
years of professional experience
Work History
Leasing and Experience Consultant
Prime Group
08.2022 - Current
- Researched and resolved complex issues and appeals to facilitate prompt resolution.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Trained staff in risk management policies and monitored compliance to control company liability.
- Produced timely reports on accrual processes, highlighting control programs' strengths and weaknesses in detail.
- Contributed to team success through collaborative problem-solving efforts during times of high workload or tight deadlines.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Managed special projects requiring discretion and attention to detail, resulting in successful outcomes that furthered organizational goals.
Barista
Ava's Roasteria
02.2022 - 08.2022
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Lead Barista
Coffee Culture
09.2019 - 02.2022
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Promoted a culture of continuous improvement among staff members through constructive feedback sessions focused on enhancing individual performance.
Community Assistant
American Campus Communities
07.2018 - 09.2019
- Maintained accurate records of all communication with residents regarding policy enforcement or incident reports.
- Scheduled and coordinated social events that fostered a sense of belonging among community members.
- Promoted a positive living environment for residents through effective communication and conflict resolution.
- Tracked prospects and responded to new inquiries to increase conversion rates.
- Provided exceptional customer service during interactions with both prospective and current residents.
- Assisted in the development of marketing materials to increase awareness of community programs and services.
Education
Bachelor of Science - Business Administration
Oregon State University
Corvallis, OR01.2026
Skills
- Scheduling
- Strategic Thinking
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Multitasking
- Effective Communication
- Client Relationship Management
- Operational Risk
- Data Analysis
Timeline
Leasing and Experience Consultant
Prime Group
08.2022 - Current
Barista
Ava's Roasteria
02.2022 - 08.2022
Lead Barista
Coffee Culture
09.2019 - 02.2022
Community Assistant
American Campus Communities
07.2018 - 09.2019
Bachelor of Science - Business Administration
Oregon State University
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