Ashley Rush
Atlanta,GA
Summary
Efficient professional with 11.5+ years of experience and a proven knowledge of customer communications, customer service, and sales administration. Aiming to leverage all skills to successfully fill the Customer Service role at any company. Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Organized and efficient customer service rep supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Customer Service Supervisor
Egeis
Atlanta, GA
01.2022 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Completed bi-weekly payroll for 25 employees.
Line Cook
Snagajob
Atlanta, GA
04.2022 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Retail Supervisor
Aramark
Atlanta
07.2016 - 12.2021
- Supervisor over pod market I provide truck orders inventory, managing all workflow of employees, creating team schedules and delegating tasks, also setting goals for workers, making sure all employees comply with plans and vision.
- Successfully drove new product lines to increase annual profits by 30%.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
Customer Service Rep
Comcast/Xfinity
Atlanta
01.2017 - 10.2017
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Sales Assistant
National Vehicle Protection
St. Louis
06.2011 - 08.2016
- Specializes in vehicle protection plans and extended auto warranty policies, achieved high sales percentage with consultative, value-focused customer service approach, worked under important deadlines.
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
- Processed transactions accurately while maintaining high level of customer service.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
Line Cook
Snagajob
Atlanta, GA
04.2022 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Education
Associate - Healthcare Administration
Forest Park College
St. Louis, MO05.2005
Skills
- Communication
- Persistence
- Problem-Solving
- Time Management
- Customer Service
- Decision-Making
- Training and mentoring
- Team Building and Leadership
- Team Development
- Work Prioritization
- Positive and Constructive Feedback
- Call Center Operations
- One Call Resolution
- Expertise in sales
Accomplishments
- Supervised team of twenty to thirty staff members.
- Resolved product issue through consumer testing.
Timeline
Line Cook
Snagajob
04.2022 - Current
Line Cook
Snagajob
04.2022 - Current
Customer Service Supervisor
Egeis
01.2022 - Current
Customer Service Rep
Comcast/Xfinity
01.2017 - 10.2017
Retail Supervisor
Aramark
07.2016 - 12.2021
Sales Assistant
National Vehicle Protection
06.2011 - 08.2016
Associate - Healthcare Administration
Forest Park College