Ashley Salado
Washington,NJ
Summary
Driven by a proven track record of enhancing customer satisfaction and streamlining operations, I leveraged skills in inventory control and exceptional customer service at Rutgers Landscape and Nursery. My approach, blending relationship building with strategic sales development, consistently fosters robust client relationships and operational excellence, achieving significant improvements in efficiency and profitability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate and Assistant Manager
J & J Landscaping
Flemington, NJ
05.2023 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Responsible for all stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Store Merchandiser
Operations Manager
Rutgers Landscape and Nursery
Ringoes, NJ
05.2021 - 05.2023
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Manager
Retro Fitness Gym
Raritan And Clark NJ
01.2013 - 04.2017
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Crew Leader
Hertzog Associates
Stockton, NJ
04.2019 - 05.2021
- Trained employees in time management and proper ways to complete job duties.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Monitored team members to verify work quality and address concerns.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Assisted in digging, trenching and backfilling trenches and foundations.
Office Manager's Assistant
PENTA Communications
Rahway, NJ
04.2017 - 03.2019
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed payroll data entry and processing for a number of employees to comply with predetermined company guidelines.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Education
Associate Degree In Exercise Science - Exercise Science
Bryan University
Tempe, AZ05.2015
Associate Of Business Administration - Office Management
Union County College
Cranford, NJ05.2007
Skills
- Customer Needs Assessment
- Inventory Control
- Sales Development
- Product Sales
- Payment Processing
- Promotional support
- Upselling
- Relationship Building
- Relationship selling
- Sales trends
- Excellent people skills
- Building rapport
- Money Handling
- Reliable and punctual
- POS System Operation
- Stocking and Receiving
- Cleaning techniques
- Client Service
- Conflict Resolution
- Display Setup
- Retail Store Operations
- Problem-Solving
- Verbal/written communication
- Goal-Oriented
- Complex Problem-Solving
- Outgoing Personality
- Merchandising knowledge
- Exceptional customer service
- Store Opening and Closing
- Multi-tasking strength
- Problem-solving skills
- Listening Skills
- Professional Demeanor
- Customer Service
Accomplishments
From April 22’ to November 22’ was able to generate 1.6 million in job completion while reducing overhead cost.
Certification
- Certified Job Title, Company Name - Timeframe
- CPT - Certified Personal Trainer
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate and Assistant Manager
J & J Landscaping
05.2023 - Current
Operations Manager
Rutgers Landscape and Nursery
05.2021 - 05.2023
Crew Leader
Hertzog Associates
04.2019 - 05.2021
Office Manager's Assistant
PENTA Communications
04.2017 - 03.2019
Manager
Retro Fitness Gym
01.2013 - 04.2017
Associate Degree In Exercise Science - Exercise Science
Bryan University
Associate Of Business Administration - Office Management
Union County College