Doha Elkhalifa
Jersey City,NJ
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate/Assistant Manager
Foot Locker
Jersey City, NJ
07.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Implemented feedback from customer surveys to enhance shopping experience.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Led team in achieving daily sales targets through effective product promotions and displays.
- Trained and mentored new associates on store policies, procedures, and customer engagement techniques.
- Implemented visual merchandising strategies to enhance store aesthetics and drive foot traffic.
- Resolved customer complaints efficiently, maintaining high satisfaction levels and fostering loyalty.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue potential.
- Collaborated with management on marketing initiatives to promote seasonal campaigns effectively.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Developed training programs for new hires, improving onboarding efficiency and employee retention.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Retail Sales Associate
Danice Clothing Store
Jersey City, NJ
07.2017 - 12.2017
- Creating an inclusive and welcoming environment while exceeding customer satisfaction.
- Providing excellent customer service, connecting with customers, and delivering sales.
- Working with other co-workers through communication and being a team player.
- Multi-tasking: Working on the floor as well as being a cashier.
Education
Bachelor of Arts - Psychology
Rutgers University of Newark
Newark, NJ05.2021
Associate of Arts - Liberal Arts And Sciences
Hudson County Community College
Jersey City, NJ05.2019
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Cash Handling
- Customer Engagement
- Retail Sales
- Reliability and punctuality
- Store Opening and Closing
- Flexible Schedule
- Money Handling
- Product Knowledge
- Cash Register Operation
- Relationship Building
- Professional Appearance
- Store maintenance
- Retail Store Operations
- Phone Etiquette
- FLUENT IN (English, Arabic)
- POS system operations
- Conflict Resolution
- Customer Needs Assessment
- Transaction Processing
- Sales expertise
- Policy and Procedure Adherence
- Display Setup
- Product Recommendations
- Independent judgement
- Order Processing
- Trend Awareness
- Brand representation
- Upselling strategies
- Fitting room maintenance
- Sales Goals Attainment
- Sales trends
- Suggestive Selling
- Fashion sense
- Loss Prevention
- Friendly and Helpful
- Reliable and Responsible
- Honest and Dependable
- Attention to Detail
- Organization
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Goal-Driven
- Excellent Written and Verbal Communication
- Flexible Hours
- Team Cooperation
- Creative Thinking
- Safety and Cleanliness Standards
- Engaging with Diverse Customers
- Building Customer Loyalty
- Team Leadership
- Sales floor organization
- Decision-Making
- Item Ticketing and Pricing
- Basic Mathematics
- Store Policies and Procedures
- Merchandise Receiving and Handling
- Exceeding Customer Expectations
Languages
English
Native or Bilingual
Arabic
Professional Working
Timeline
Retail Sales Associate/Assistant Manager
Foot Locker
07.2021 - Current
Retail Sales Associate
Danice Clothing Store
07.2017 - 12.2017
Bachelor of Arts - Psychology
Rutgers University of Newark
Associate of Arts - Liberal Arts And Sciences
Hudson County Community College