Ashley Salazar
Yonkers
Summary
Goal-driven bilingual healthcare professional well-versed in providing exceptional patient care. Highly organized and hardworking with excellent planning and program management skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Harp Care Coordinator Supervisor
Essen Medical Associates
Bronx, NY
03.2024 - Current
- Provide leadership and guidance within the HARP Integrated Care Department, supporting new processes and workflows.
- Oversee clinical program training/retraining, developing and updating training tools and departmental resources.
- Ensure adherence to clinical standards and collaborate with providers to ensure appropriate outcomes.
- Supervise crisis calls, escalating issues as necessary.
- Maintain tracking tools for inconsistencies observed during quality reviews.
- Perform quarterly audits of staff documentation and care plans.
- Collaborate with HARP management to meet program goals and ensure compliance with workflows and policies.
- Manage payroll submissions and conduct interviews for new care coordinators.
- Train onboarding staff on clinical and departmental processes.
- Supervise and assist team in guiding patients through the process of recertifying their Medicaid insurance, ensuring accurate documentation and timely submission to maintain coverage.
Care Coordinator Supervisor
Essen Medical Associates
Bronx, NY
09.2019 - 03.2024
- Supervise and support a team of care coordinators, providing regular guidance, training and performance evaluations.
- Monitor caseload distribution and ensure care coordinators manage their time efficiently to meet the needs of patients.
- Encourage continuous professional development and ensuring high quality service delivery.
- Review and approve care plans and assessments ensuring they align with clinical best practice and patient needs.
- Conduct audits of patient records to ensure proper documentation, accuracy and compliance with legal requirements (HIPAA).
- Provide guidance to care coordinators in crisis situations, helping resolve issues or escalate cases when necessary.
- Ensure performance metrics are met, such as reducing hospital admissions, improving patient engagement, and increasing service utilization.
Health Home Care Coordinator
Essen Medical Associates
Bronx, NY
03.2018 - 09.2019
- Assisted patients to engage in self- management of chronic diseases by establishing relationships, home visits, extensive follow up, and providing social services resources.
- Build and maintain relationship with patients.
- Maintain accurate and up to date patient records, including care plans, assessments and progress notes.
- Provide community resources to patients based on their needs.
- Promote timely access to appropriate care.
- Increase utilization of preventative care.
- Schedule appointments and medical transportation.
- Educate and refer patient to community resources.
- Maintain 55+ patient panel.
Health Home Care Coordinator
East Tremont Medical Center
Bronx, NY
03.2016 - 03.2018
- Identification of high-risk participants in the acute care setting to ensure successful transition to the next level of care.
- Assisted patients to engage in self- management of chronic diseases by establishing relationships, home visits, extensive follow up, and providing social services resources.
- Build and maintain relationship with patients.
- Maintain accurate and up to date patient records, including care plans, assessments and progress notes.
- Provide community resources to patients based on their needs.
- Promote timely access to appropriate care.
- Increase utilization of preventative care.
- Schedule appointments and medical transportation.
- Educate and refer patient to community resources.
Medical Assistant
East Tremont Medical Center
Bronx, NY
11.2014 - 03.2016
- Interview patients and record their medical history.
- Measure patients' vital signs, such as their blood pressure and weight.
- Help physicians with patient examinations.
- Give patients injections or medications as directed by physicians and as permitted by state law.
- Schedule patient appointments.
- Collect and prepare samples of blood and other specimens for laboratory tests.
- Enter patient information, such as their vital signs and test results, into medical records.
- Maintain inventory of medical and office supplies.
Education
High School Diploma -
A.Phillip Randolph Campus
New York, NY06.2012
Skills
- Bilingual: English/Spanish (verbal and written)
- 9 years of experience in the healthcare field
- Supervisory experience in healthcare setting
- Proficiency in Microsoft Office Suite
- Excellent oral and written communication skills
- Case management
- Patient education
- Organizational skills
Certification
New York State of Health November 2024
- Medicaid Assistor Certification
Metropolitan College of New York May 2023 - December 2023
- CASAC Certification
Sanford Brown Institute February 2014 - November 2014
- Medical Assistant Certification
Timeline
Harp Care Coordinator Supervisor
Essen Medical Associates
03.2024 - Current
Care Coordinator Supervisor
Essen Medical Associates
09.2019 - 03.2024
Health Home Care Coordinator
Essen Medical Associates
03.2018 - 09.2019
Health Home Care Coordinator
East Tremont Medical Center
03.2016 - 03.2018
Medical Assistant
East Tremont Medical Center
11.2014 - 03.2016
High School Diploma -
A.Phillip Randolph Campus