Professional with background in healthcare and dental management, bringing valuable experience in streamlining operations and boosting clinic performance. Known for fostering collaborative team environment and driving quality improvements. Dependable and adaptable, excelling in dynamic settings with focus on patient care and staff development.
Overview
20
20
years of professional experience
Work History
Practice Manager
Gillette Pediatric Dentistry
01.2022 - Current
Manages daily practice operations to optimize appointment scheduling, patient records management and billing functions. Supervises a team of 3 doctors, 1 Nurse Anesthetist, 10 local staff, and 1 remote staff. Managing a patient flow of 60-70 patients per day.
Addresses patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
Develops strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
Schedules surgeries, manages pre-authorizations and verification of insurance coverage.
Manages all aspects of billing and coding, reducing errors and improving reimbursement rates. Overlooks refunds, aging of accounts receivable, and collections processes. Collaborates with in-network policies and out of network policies to receive optimal use of patient benefits.
Recruits, hires and trains all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Evaluates practice workflows regularly to identify areas for improvement and implement necessary changes efficiently. Improves practice revenue through effective financial management and strategic cost reductions. Manages all monies in and out, deposits, and required reports to track growth and revenue. Negotiates with vendors to get the prices for our dental office as low as possible.
Addresses and remedies all patient or team member issues. Enhances team morale and has reduced turnover rates.
Assesses, implements, and organizes Gillette Pediatric Dentistry's OSHA and HIPAA regulations and keeps 100% compliance.
Creates and implements organizational policies and procedures.
Consults with dental providers on business decisions.
Dental Assistant
Gillette Pediatric Dentistry
06.2018 - 12.2020
Competently and efficiently worked alongside the dentist and hygienist in the daily functions of a general dentist office.
Experienced in pediatric dentistry with an excellent ability to relate and successfully work with children regarding varying special needs.
Well versed in IV Sedation and the management of patients post sedation.
Experience assisting a general anesthesiologist and dentist in a surgery setting regarding the oral rehabilitation of high-risk caries patients.
Experience in pediatric dental expansion; impressions, lab work, and seating all appliances.
Independently completed all treatment plans, scheduling, and out of pocket cost for my scheduled patients as a dental assistant.
Exceptional ability to relate and discuss oral health with children and their families.
Dental Assistant
Big Horn Dental
03.2010 - 12.2014
Competently and efficiently worked alongside the dentist and hygienist in the daily functions of a general dentist office.
Recognized as the dental assistant manager. Effectively managed 10 dental assistants.
Experienced in Cerac and E-4D dentistry and all areas of dental lab work, full mouth rehabilitation, endodontic dentistry, oral surgery, basic orthodontic dentistry, general dentistry, and IV sedation.
Helped address and manage Myofunctional therapy patients alongside the dentist and dental hygienist.
Independently managed all treatment plans, scheduling, and out of pocket cost for my scheduled patients.
Exceptional ability to relate and discuss oral health with adults and children.
Ability to step into any position in a dental office independently with no supervision.
Hospital Corpsman Third Class
United States Navy
11.2004 - 01.2010
Boot Camp-Chicago, IL
Dental Training-Wichita Falls, Texas
Corpsman Training-Pascagoula, MS
Fleet Marine Force Training (FMF)-Camp Lejeune Jacksonville, NC
3/3 Marines-Kaneohe Bay, HI
Greenside corpsman skills obtained:
Dental Assistant experience; general dentistry, prosthodontic dentistry, endodontic dentistry, periodontic dentistry, orthodontic dentistry, and dental administration.
Corpsman experience: Emergency medical training and tactical combat casualty training with experience. Hospital experience regarding; Intravenous cannulation and medication delivery, NPA and OPA insertion, tourniquet, sutures, immunizations delivery to adults and children, and administrative work.
Leadership experience: placed in direct charge of 26 sailors, 95% readiness maintained for a dental and medical base of 9500 sailors and marines, physical training leader, lead the Red Cross dental training for military spouses, volunteered for deployment and medical coverage missions regarding marine training operations. Volunteered to stay behind and provide medical care to military and civilian personnel during hurricane Katrina. Volunteered medical coverage for the USS Port Royal based out of Pearl Harbour, HI.
Recognized for excellence in job performance
Marine Corps Martial Arts Tan Belt
Fleet Marine Force Warfare Specialist
Sailor of the Quarter, nominated for Sailor of the year
Letter of Commendation
Awarded Good Conduct Medal
Several Letters of Appreciation
Consistent Early Promote Evaluations with 4.0 performance
Education
Bachelor of Science - Health Management
Liberty University
Lynchburg, VA
High School Diploma -
Campbell County High School
Gillette, WY
05.2004
Skills
Current BLS/PALS Certification
Administrative
Leadership
Communication
Organizational
Technical
Financial
Analytical
Timeline
Practice Manager
Gillette Pediatric Dentistry
01.2022 - Current
Dental Assistant
Gillette Pediatric Dentistry
06.2018 - 12.2020
Dental Assistant
Big Horn Dental
03.2010 - 12.2014
Hospital Corpsman Third Class
United States Navy
11.2004 - 01.2010
Bachelor of Science - Health Management
Liberty University
High School Diploma -
Campbell County High School
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