Ashley Sanderlin
Livermore,CA
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.
Overview
12
12
years of professional experience
Work History
Waitress
Bottletaps
03.2018 - 01.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Customer Service Associate
Beebs Sports Bar And Grill
03.2013 - 02.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Barista
Tullys Coffee
02.2009 - 12.2010
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Team Member
Safeway
07.2008 - 12.2009
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
Barista
Coffee Depot
05.2005 - 05.2008
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
No Degree - Dental Assisting
Heald College
Hayward, CAGED -
Hayward Adult School
Hayward, CA03.2010
Skills
- Age Verification
- Food and Beverage Service
- Menu Memorization and Presentation
- Cool Under Pressure
- Team Player
- Transactions and Cash Handling
- Dining Room Cleaning and Upkeep
- Station Preparation
- Inspecting Tickets
- Bussing Tables
- Restocking Condiments
- Guest Flow
- Shift Checklists
- Taking Reservations
- Glassware Polishing
- Greeting and Escorting Guests
Timeline
Waitress
Bottletaps
03.2018 - 01.2019
Customer Service Associate
Beebs Sports Bar And Grill
03.2013 - 02.2018
Barista
Tullys Coffee
02.2009 - 12.2010
Team Member
Safeway
07.2008 - 12.2009
Barista
Coffee Depot
05.2005 - 05.2008
No Degree - Dental Assisting
Heald College
GED -
Hayward Adult School
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