Ashley Santiago
New York,New York
Summary
Collaborative professional committed to providing clients with reasonable, business-smart solutions to common issues. Goal-focused professional driven to exceed revenue objectives and drive business growth. Excellent networking and lead development skills. Dedicated to providing innovative, effective business plans.
Overview
6
6
years of professional experience
Work History
Business Development Manager
Dynasty Elevator
New York, New York
01.2023 - Current
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Conducted research on industry trends, competitor activities, and customer needs.
- Drafted proposals for prospects in response to their requests for information.
- Attended tradeshows and conferences to network with potential clients.
- Organized meetings between senior management and prospective customers.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Maintained open and ongoing communication with clients to meet needs and expectations.
Customer Service Representative
Barrouz
Santo Domingo, Dominican Republic
08.2021 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Purchasing and Contracting Technician
Industia Nacional De la Aguja ( Government)
Santo Domingo, Dominican Republic
07.2018 - 06.2021
- Researched potential suppliers to determine best value for materials purchased.
- Negotiated prices and terms with vendors to secure favorable deals.
- Assisted in developing annual purchasing budgets and forecasting needs.
- Coordinated shipping schedules between vendors and customers as necessary.
- Advised management on changes in product availability, price fluctuations.
- Created reports on the status of current orders, inventory levels, and deliveries.
- Monitored stock levels to ensure sufficient supplies were available at all times.
Education
Public And Tax Administration. -
Escuela Nacional De Artes Y Oficios
Dominican Republic09-2018
Some College (No Degree) - Accounting And Business Management
Universidad Autonoma De Santo Domingo
Dominican RepublicSkills
- Customer Service
- Relationship Building
- Client Consultations
- Relationship Development
- Contract Administration
- Strategic Planning
- Relationship building and management
- Customer Engagement
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Business Development Manager
Dynasty Elevator
01.2023 - Current
Customer Service Representative
Barrouz
08.2021 - 05.2022
Purchasing and Contracting Technician
Industia Nacional De la Aguja ( Government)
07.2018 - 06.2021
Public And Tax Administration. -
Escuela Nacional De Artes Y Oficios
Some College (No Degree) - Accounting And Business Management
Universidad Autonoma De Santo Domingo