Ashley Santos
Summary
Hardworking and passionate employee, Fast learner. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Quality Observer
Kirkhill, Inc
Brea, CA
08.2022 - Current
- Assisted in training new observers, sharing knowledge and best practices for accurate data collection procedures.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
- Inspected parts with Calipers and snap gauges.
- Filled out inspection sheets and reports.
- Observed operators do procedures following instructions and baselines from customers.
Truck Driver/Mover
Martinez Delivery
San Fernando, CA
06.2007 - Current
- Operated with safety and skill to avoid accidents and delays.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Loaded and unloaded products at warehouses and customer locations using pallet jacks and dollies.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
- Inspected load security and checked for damages.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Created invoices and contacted customers for payments.
- Communicated with customers before deliveries to confirm drop off times and give estimate delivery arrival times,
Construction Manager Assistant
Zebra Construction
Culver City, CA
02.2021 - 07.2022
- Supervised team of 26 construction workers to maintain productivity and quality of work.
- Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Identified and resolved construction issues promptly to prevent delays.
- Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
- Verified completed projects met approved time, quality, and cost estimates.
- Attended on site inspections with the city inspectors.
- obtained city permits for the company to move forward with projects.
- Participated in regular team meetings to discuss areas of improvement, share feedback, and implement changes where necessary for better performance outcomes.
- Composed and processed routine e-mail correspondence.
- Answered multi-line phone system and forwarded calls to appropriate individuals.
- Received, sorted, and distributed incoming mail in assigned mail boxes.
- Monitored inventory levels of necessary supplies, placing orders when required to maintain smooth front office operations.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Security Officer
Gsg Protective Services
El Monte, CA
02.2019 - 03.2021
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Security Monitor
Behavior Systems Southwest
Van Nuys, CA
02.2017 - 03.2019
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Permitted entry with escort for approved persons into secure locations.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Reported irregularities such as fire and safety hazards to maintenance.
- Contacted law enforcement in case of unauthorized persons, documents, and materials.
- Detected suspicious behavior through vigilant observation, preventing potential threats or breaches.
- Responded quickly to emergency situations to assess and deflect issues.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Conducted daily inmate head count.
- Conducted inmate screenings.
- Conducted random dorm searches and pat downs when inmates returned to facility.
- Conducted random drugs tests.
Education
High School Diploma -
John F. Kennedy High School
Granada Hills, CA06.2007
Skills
- Organization
- Data Gathering
- Pattern Recognition
- Visual Analysis
- Project Planning
- Bilingual
- Creating Labels
- Creating Invoices on word and Excel
- Filing
- Multitasking
- Visual Learner
- Physical learner
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Quality Observer
Kirkhill, Inc
08.2022 - Current
Construction Manager Assistant
Zebra Construction
02.2021 - 07.2022
Security Officer
Gsg Protective Services
02.2019 - 03.2021
Security Monitor
Behavior Systems Southwest
02.2017 - 03.2019
Truck Driver/Mover
Martinez Delivery
06.2007 - Current
High School Diploma -
John F. Kennedy High School