Ashley Santos
Summary
Dynamic and adaptable professional with a proven ability to learn quickly and effectively in fast-paced environments. My passion for continuous improvement drives me to acquire new skills rapidly, enabling me to contribute to team success and tackle challenges with confidence. I thrive on feedback and am committed to personal and professional development, ensuring I stay ahead in my field.
Overview
14
14
years of professional experience
Work History
Retail Sales Outfitter
Cabela's
Wichita, KS
10.2022 - Current
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Ensured visual merchandising standards were met by creating eye-catching displays that showcased products effectively.
- Promoted multiple sale events throughout the year by engaging customers with promotional materials and highlighting key products during interactions.
- Utilized effective communication skills to clearly articulate product features and benefits to prospective buyers.
- Served as a knowledgeable resource to colleagues on specific product categories, further optimizing sales team effectiveness and customer satisfaction.
Childcare Provider
DOD Child Development Center (Minot and Wichita)
Minot, ND
08.2019 - 08.2022
- Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
- Incorporated music and art activities to encourage creativity and expression.
- Delivered direct, supervised care to groups of children between ages 6Mo and 5Yrs.
- Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
- Secured indoor and outdoor premises to protect children under care.
- Enforced rules to teach manners and maintain safe environment.
Barista Shift Lead
Starbucks
RAF Lakenheath, UK
12.2017 - 03.2019
- Operated headset to take orders from drive-thru, detailed costs to customers and collected payments, returning coin, bills, payment cards and receipts.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Reconciled daily sales each shift, counting member drawers to analyze discrepancies.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Planned and managed menus for weekly offerings and special events.
Customer Service Specialist
HEB
San Antonio, TX
08.2010 - 07.2017
- Recommended improvements to products and services to mitigate complaints.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Consistently met service team sales targets and call handling quotas consistently.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Answered customers' questions and addressed problems and complaints in person and via phone.
Education
High School Diploma -
East Central High School
San Antonio, TXSkills
- Fast learner
- Customer relations
- Time management
- Credit card payment processing
- Organization skills
- Problem-solving abilities
- Inbound and outbound calling
- High-energy attitude
- Quality assurance controls
- Sales expertise
- Retail sales customer service
- Product organization
Timeline
Retail Sales Outfitter
Cabela's
10.2022 - Current
Childcare Provider
DOD Child Development Center (Minot and Wichita)
08.2019 - 08.2022
Barista Shift Lead
Starbucks
12.2017 - 03.2019
Customer Service Specialist
HEB
08.2010 - 07.2017
High School Diploma -
East Central High School