ASHLEY Santos
Oceanside,CA
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Motivated to maintain customer satisfaction and contribute to company success. Improving myself and skills to fulfill my duties as a medical assistant and customer service representative. Responsible and motivated ready to apply education in the workplace. Offers ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Soapy's Car Wash
La Mesa, CA
07.2023 - Current
- Identified areas of improvement in customer service processes and suggested changes accordingly
- Assisted customers with product selection, billing, and technical support
- Developed positive relationships with customers through friendly interactions
- Handle Cash, Debit/Credit
Medical Assistant Extern
Alvarado La Mesa Urology
La Mesa, CA
09.2024 - 11.2024
- Front Office: Answer phone calls, check patients in/out, assist patients with forms, scheduling, rescheduling, and confirming appointments
- Back Office: Room patients, take vital signs, perform urinalysis, foley catheter changes, and charting updates on Parallel Platform
Costumer Service
Yoshinoya
Spring Valley, CA
10.2022 - 07.2023
- Trained new employees on customer service protocols
- Provided customer service support to attendees
- Resolved customer service issues quickly and efficiently
- Managed Cash, Debit/Credit
- Closed and Opened drawers handling cash
Costumer Service
Rally's Fast-Food Restaurant
Spring Valley, CA
08.2020 - 10.2022
- Resolved customer service issues in a timely manner while providing excellent customer service
- Provided superior customer service at all times
- Implemented strategies to support customer service delivery
- Manager Cash, Debit/Credit
- Handled opening and closing drawers
- Managed Online Deliveries while organizing and maintaining all areas neat and clean
Education
Medical Assistant Diploma -
UEI College
Chula Vista, CA11.2024
High School Diploma -
Monte Vista High School
Spring Valley, CA08.2023
Skills
- Bilingual Spanish/English Speaker
- Problem Solver
- Fast Learner
- Great Communication
- Patient Care
- Vital Signs
- Venipuncture
- HIPAA Compliance
- Schedule Appointments
- Urinalysis
- Rooming Patients
Certification
BLS Certification
Timeline
Medical Assistant Extern
Alvarado La Mesa Urology
09.2024 - 11.2024
Customer Service Representative
Soapy's Car Wash
07.2023 - Current
Costumer Service
Yoshinoya
10.2022 - 07.2023
Costumer Service
Rally's Fast-Food Restaurant
08.2020 - 10.2022
Medical Assistant Diploma -
UEI College
High School Diploma -
Monte Vista High School