Summary
Overview
Work History
Education
Skills
Timeline
Generic

Silvia Ramirez

Elizabeth,NJ

Summary

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, and the ability to handle challenging work. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

E-Commerce Supervisor

Ferragamo
Secaucus, New Jersey
07.2024 - Current
  • Trained staff on how to use e-commerce platforms effectively.
  • Developed and maintained an efficient system for tracking, organizing, and managing online orders.
  • Assisted customers with technical problems related to their online purchases.
  • Established procedures for resolving customer complaints in a timely manner.
  • Created reports on returned products, tracking trends in returns and analyzing their impact on the business.
  • Participated in regular meetings with senior leadership to provide updates on team progress.

Medical Receptionist

Mary Cholankeril MD
Elizabeth, NJ
08.2023 - Current
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Informed patients of financial responsibilities prior to rendering services.

Customer Service Representative

EMRC airport
Newark, NJ
03.2023 - 07.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisting passengers with directions, and flight information details at the airport.
  • Utilized PA system to announce directions.
  • Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
  • Built and maintained productive relationships with employees.
  • Responded politely to passenger complaints regarding airport facilities.

E-Commerce Supervisor

Id Logistics
Avenel, NJ
07.2020 - 03.2023
  • Created reports to analyze website performance, customer behavior, and other metrics related to e-commerce activities.
  • Managed a team of web developers responsible for creating and maintaining the company's e-commerce website.
  • Established procedures for resolving customer complaints in a timely manner.
  • Trained staff on how to use e-commerce platforms effectively.
  • Coordinated with vendors on shipping schedules and pricing structures.
  • Identified opportunities for integrating new features into existing e-commerce platforms.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed and maintained an efficient system for tracking, organizing, and managing online orders.

Education

Associate In Business -

Union County College
Cranford, NJ
06-2026

High School Diploma -

Thomas A. Edison Career And Technical Academy
Elizabeth, NJ
06-2020

Skills

  • Microsoft Office
  • Computers and Technology
  • Supply Inventory Control
  • Office Equipment Operation
  • Customer Service and Rapport
  • Team Player
  • Bilingual Spanish/English speaker

Timeline

E-Commerce Supervisor

Ferragamo
07.2024 - Current

Medical Receptionist

Mary Cholankeril MD
08.2023 - Current

Customer Service Representative

EMRC airport
03.2023 - 07.2023

E-Commerce Supervisor

Id Logistics
07.2020 - 03.2023

Associate In Business -

Union County College

High School Diploma -

Thomas A. Edison Career And Technical Academy

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