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Mikala McCoy
E-commerce Supervisor
Omaha,NE
Summary
Focused E-commerce Supervisor adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
E-Commerce Supervisor
Hy-Vee
Des Moines, Iowa
08.2021 - Current
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Developed growth strategies for network of 17 stores.
- Led and developed management team of 17.
- Responsible for the enhancement and growth of the E-commerce business in retail locations.
Assistant Manager of E-commerce
Hy-Vee
Omaha, NE
04.2020 - 08.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Manager of General Merchandise
Hy-Vee
Omaha, NE
01.2018 - 04.2020
- Assessed areas of service concern and developed improvement plans.
- Planned, purchased, and merchandised for the General Merchandise department.
- Completed monthly profit and loss performance reports.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
- Managed team of 15 employees, overseeing hiring, training, and professional growth of employees.
- Supervised 6 Departments in General Merchandise area of the store.
- Drove sales growth in General Merchandise area.
- Maintained energy and enthusiasm in fast-paced environment.
Assistant Manager of Store Operations
Hy-Vee
Omaha, NE
11.2016 - 01.2018
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Analyzed and interpreted store trends to facilitate planning.
Assistant Manager
Hy-Vee
Omaha, NE
01.2013 - 11.2016
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored security and handled incidents calmly.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Bachelor of Science - Software Development
Bellevue University
Bellevue, NE 08.2018 - 02.2022
Skills
Advanced problem solving
Project planning and development
Strategic planning
Leadership
Excellent Communication
Attention to Detail
Self-Motivated
Analytical and Critical Thinking
Decision Making
Merchandising operations
Performance Evaluations
Programming Languages
Expense reports
SQL and databases
Microsoft Office Suite
Strategic thinker
Team leadership and coaching
Maximizing profitability
Relationship building and management
Customer Response
Staff Management
Customer Relations
Software
SQL
HTML
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
E-Commerce Supervisor
Hy-Vee
08.2021 - Current
Assistant Manager of E-commerce
Hy-Vee
04.2020 - 08.2021
Bachelor of Science - Software Development
Bellevue University
08.2018 - 02.2022
Manager of General Merchandise
Hy-Vee
01.2018 - 04.2020
Assistant Manager of Store Operations
Hy-Vee
11.2016 - 01.2018
Assistant Manager
Hy-Vee
01.2013 - 11.2016