Andy Iglesias
Willis
Summary
E-commerce professional with strong leadership in managing online sales operations. Proven track record in team collaboration, inventory management, and customer service excellence. Adept at utilizing data analytics, optimizing e-commerce platforms, and implementing marketing strategies. Reliable and adaptable, consistently delivering results in dynamic environments.
Overview
10
10
years of professional experience
Work History
E-Commerce Supervisor
Kroger
10.2023 - Current
- Enhanced customer satisfaction by streamlining the order processing system.
- Monitored website analytics regularly, identifying trends and making data-driven decisions for optimization efforts.
- Ensured compliance with industry regulations regarding user privacy, payment processing, and shipping practices.
- Metric driven to ensure all goals are met to stay competitive with sister stores and competitors
- Managing a team of 10
- Scheduling and planning through holidays, weather, and events
Grocery Manager
Kroger
11.2014 - 10.2023
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Planning for sales ad and merchandising top tier displays
Education
High School Diploma -
Career Online High School
Online12-2024
Skills
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Customer satisfaction
- Inventory and stocking
- Team building
- Complaint handling
- Staff training
- Inventory management
Languages
Spanish
Native or Bilingual
Timeline
E-Commerce Supervisor
Kroger
10.2023 - Current
Grocery Manager
Kroger
11.2014 - 10.2023
High School Diploma -
Career Online High School
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