Jessica Willis
Supervisor
Cincinnati,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Utilizes past experience, external knowledge, and innovative thinking to address challenging situations. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
E-Commerce Supervisor
Whole Foods Market
04.2022 - Current
- Evaluated customer feedback regularly, identifying areas of opportunity or concern for prompt resolution and continuous improvement efforts.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized including management of technological devices used for order fulfillment (i.e. label printers, iPhone's, Zebra devices).
- Mentored new sales associates to contribute to store's positive culture. Reinforced online learning through on-the-floor implementation of operational procedures with added focus on quality and morale boosting.
- Monitored website analytics regularly, identifying trends and making data-driven decisions for optimization efforts. Utilizing corporate data analytical tools to address operational concerns such as utilization, fulfillment, shopper metrics, and customer feedback.
- Trained team members in successful strategies to meet operational and sales targets. Continual coaching throughout team members' development to improve team members' skillset and productivity. Coordination of training with other departments to expand TM's availability and operational contribution.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly. Focus on capacity considerations and balancing operational necessities. Adapting to situations arising for team member unavailability and sales/staffing projection errors.
E-Commerce Shopper
Amazon LLC
10.2019 - 04.2022
- Managed order fulfillment processes, ensuring accurate and timely shipments to maintain positive customer reviews.
- Handled customer inquiries professionally, resolving issues promptly to maintain a high level of customer satisfaction.
- Participated in team meetings and staff training sessions.
- Paid attention to detail while completing assignments.
- Provided professional services and support in a dynamic work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated creativity and resourcefulness through development of innovative solutions. Such as reserving packing materials through limiting of excessive packing and reduction of waste (i.e. utilizing foil cool-liner bags outside of paper bags rather than utilizing both foil and paper for packing).
- Proven ability to learn quickly and adapt to new situations. Self-taught maintenance of department equipment (i.e. label makers) when all machines were down in department. Considerations of order storage in adverse weather scenarios (i.e. snowstorm did not allow delivery drivers to get to store and orders were not capped, made executive decision to return orders from earlier that day to shelves, fulfilled orders as directed by leadership that left facility, stored overflow into department coolers, directed staff to discontinue order fulfillment after capacity overflow.)
Education
Bachelor of Science - Criminal Justice
University of Cincinnati
Cincinnati, OH 05.2001 -
Skills
Interpersonal Communication
undefinedCertification
Loss Prevention Qualified
Timeline
Loss Prevention Qualified
12-2022
E-Commerce Supervisor
Whole Foods Market
04.2022 - Current
E-Commerce Shopper
Amazon LLC
10.2019 - 04.2022
Bachelor of Science - Criminal Justice
University of Cincinnati
05.2001 -