CHLOE JOHNSON
Spanaway,WA
Summary
I am a motivated and dependable individual with experience in customer service and team management. I have a proven track record in managing online retail operations, enhancing customer experience, and driving sales growth. I’m skilled in building customer relationships and understanding customer needs. I have strong communication and interpersonal skills for creating customer loyalty, as well as providing a pleasant workplace environment. My ability to work well under pressure and hard working performance is a great asset to any team.
Overview
6
6
years of professional experience
Work History
E-Commerce Supervisor
Kroger
Spanaway, Washington
01.2025 - Current
- Print daily reports displaying areas of opportunity in merchandise sales
- Maintain an efficient system for tracking, organizing, and managing online orders.
- Ensure compliance with industry regulations and best practices
- Assist customers with technical problems related to their online purchases
- Train and motivate staff, creating a collaborative team environment
- Allocate extra labor to other departments in need
- Coach and document conversations with employees, progressing discipline if necessary
- Schedule written to meet department needs and company labor requirements
- Create personable, but professional, relationship with employees and coworkers
- Uphold cleanliness standards and practices
- Mitigate problems and issues that unexpectedly arise
E-Commerce Primary Lead
Kroger
Puyallup, WA
05.2024 - 01.2025
- Extensive knowledge and use of PowerBI
- Written schedules to fit percent effective, forecast, and department needs
- Management of 15+ associates at a time to ensure proper time efficiency and quality work
- Provide thorough constructive criticism to employees - with documentation if necessary
- Knowledge on metrics
- Implementation of new processes to ensure standards are being met
- Quick problem solving skills when system is experiencing issues
- Ability to focus and succeed in a fast paced environment
- Provide training with new technology such as ring scanners, directed work, and dynamic batching
E-Commerce Personal Shopper
Kroger
Puyallup, WA
02.2019 - 05.2024
- Consistently met deadlines and standards for accuracy and timeliness
- Verified product quality
- Prioritized both customer order accuracy and product delivery excellence
- Developed professional relationships with customers to increase loyalty and trust
- Provide a welcoming environment and friendly customer service
- Contributed to team objectives in a fast-paced environment
- Aided new, and returning, customers with store, services, and app related questions or concerns
- Processed online orders quickly and accurately
Education
Associate of Applied Science - Cyber Security
Charter College
Anchorage, AK08-2025
No Degree - Science
Pierce College
Puyallup, WA01.2022
High School Diploma -
Graham Kapowsin High School
Graham, WA06.2018
Skills
- Attention to Detail
- Critical Thinking/Problem Solving
- Customer Service
- Prioritization
- Product Knowledge
- Interpersonal Skills
- Efficient Multitasker
- Time Management
- Computer Proficiency
- Self-Management
- Professional Telephone Demeanor
- Training and Coaching
- Quality Management
- Conflict Resolution Techniques
- Cross-Functional Team Leadership
- Team Building and Motivation
- Positive Attitude
- Punctual and Dependable
- Incident Reporting
- Effective Communication
- Documentation
- LEAF
- Dedication
- Perseverance
- Incident response
- Leadership
Timeline
E-Commerce Supervisor
Kroger
01.2025 - Current
E-Commerce Primary Lead
Kroger
05.2024 - 01.2025
E-Commerce Personal Shopper
Kroger
02.2019 - 05.2024
Associate of Applied Science - Cyber Security
Charter College
No Degree - Science
Pierce College
High School Diploma -
Graham Kapowsin High School